LMS doesnt remember where the learner was prior to hard close

We are testing in prod. Yesterday, while completing the questionnaire, Explorer froze and we were froced to close de window.

Upon return in the LMS (SAP / LSO)  and reopening of the application, all was lost. LSO didn't remember the learner's progress.

Please! Any recommendations or suggestions to solve this issue?

Thanks!

4 Replies