LMS export: resume dialog doesn't get displayed

Hi all,

We're working with Articulate Storyline for some time now as a replacement for Adobe Captivate. Until recentely, we came across a problem when exporting a course for LMS using the AICC platform.

The problem that occurs is when you start the index_lms.html file, start the course, then exit and start again, the resume dialog doesn't appear. This occurs using Internet Explorer 9.0.812.16421. 

When doing exactly the same, using Firefox 18.0.2, the resume dialog does appear.

Also when launching the e-learning using story.html or just do a normal web export, everything works using Internet Explorer.

Besides that, we've tried several pc's and projects, no difference whatsoever.

This is all while executing everything locally but when using our AICC compatible LMS, the dialog doesn't appear either.

Hope somebody has a clue what's the problem here? Thanks.

16 Replies
Christine Hendrickson

Hi Roger,

That is a bit odd. I'm wondering if it may be due to Internet Explorer restrictions or security settings. Any chance you can share the .STORY file with our support team, so we can test the course on our end?

You'll be able to attach the .STORY file on the second page of the following form:

Articulate Support - Submit a Support Case

Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.


Alpha and Omega

Hi Christine,

Thanks for your reply. I've checked the security settings/restrictions but I couldn't find something that would let the dialog appear.

I sent the exported file with a screen recording to the support team just now, when I realized I forgot to include the .STORY file (ouch..). I did however upload the .STORY file now, hopefully everything is being sent to the right place.

Case Number: 00323043

Christine Hendrickson

Good morning Roger,

Thank you very much for the information and the case number. I took a look this morning and I see that Vira is working on the case. She sent out a response to you earlier this morning. I just wanted to check in with you and make sure you received her message. If not, please be sure to check your email's spam filters and/or folders. If you are still unable to find the message, just let me know and I'll try to send it out to you again.

If you have received Vira's email and you're still having trouble, please respond to her email so she can continue working with you. 


Alpha and Omega

So, after some testing we came to the following while testing with our Moodle LMS:

- In other browsers (Firefox, Chrome) the resume function works

- In IE9, the resume function doesn't work, EXCEPT when you turn on "compatibility mode". With this turned on, resume works.

- The AICC cross domain issue fix which I got from Vira doesn't seem to work at all (all we see is the contents of relay.php printed on screen)

Not really sure what to do next since it seems to be a Internet Explorer (9?) issue. I've heard something about a Moodle function to force compatibility mode on Internet Explorer. Don't know any details though.

Alpha and Omega

Hi Christine. We didn't had any luck with the solutions Vira sent. She talked about a possible compatibility issue between the LMS (Moodle) and Internet Explorer 9. Since we're using the latest version of Moodle I highly doubt if that's the problem. 

I've emailed Vira on the possibility to test a course in a LMS which has the resume function working and tested in Internet Explorer. That way we can eliminate the problem being client based (IE).

Besides that, I've asked to explain the functionality behind the resume function, maybe that brings us closer to the problem.

Corey Mcelroy

Has there been any resolution to this issue?  I am encountering the exact same thing.  Currently running IE 8 (8.0.6001.18702CO) and if I publish the course for Web I can run locally using the story.html file.  However, once I publish for AICC neither the index_lms.html nor the story.html prompt to resume.   Although the prototype is short the final product will be around 45min-1 hour, and not being able to resume will be quite an extensive issue to work around.  I also tried automatically resuming and that didn't work either.  Any guidance would be greatly appreciated! 

Christine Hendrickson

Hi there Corey,

From Roger's case notes, it looks like he may have taken the issue to his LMS team in the end. I'm not sure if they were able to help him pinpoint the issue or not. 

What LMS are you currently using? Does the same thing happen once you've uploaded the AICC content to the LMS, or only when viewed locally?

Are you able to share the file with us for testing?

Thanks Corey,


Alpha and Omega

Hi guys, 

Sorry for not posting any progress lately. I got some comments from Vira a few weeks ago which sadly didn't help that much. The problem is that everything works fine (even on IE8) with our LMS (Moodle based) but not on the LMS of our client (on which we have to run the course). Thing is that our client uses a old and customized version of Sumtotal Toolbook and because of their policies aren't willing to update/upgrade to a newer LMS. 

I did however create a workaround for the resume function. I made a chapter selection slide and by displaying simple codes at the end of each chapter, the learner is able to resume at the chapter he left off (not at the exact position) by entering this code at the chapter selection slide.

We have yet to receive feedback from our customer to see if this is going to work for them or not.

Gerry Wasiluk

FYI:  this can also be a cause sometimes of the issue in VERY, VERY LARGE courses:  http://www.articulate.com/support/kb_article.php?product=st1&id=jrrv9j8vulu0

Note the data limits for resume data with AICC and SCORM 1.2.  When the resume data exceeds the LMS limits, strange things can sometimes happen.

We've seen this in the past with huge Presenter courses (with many, many quiz and check-your-knowledge questions and Engage interactions and resume turned on for all) in our old Saba LMS.  Bookmarking would sometimes go crazy or not work at all and the course would sometimes not complete on re-launch.

With Storyline's compression of resume data, I'd expect this to be very rare.  But in a very huge course with lots of interactions and quiz questions and everything getting recorded, it is, at the least, a remote possibility..

Lora Matzner

I realize this issue is old, but I've come across it lately and haven't found a solution that fits yet.

I have a somewhat large Storyline file (250MB - not the largest I've worked with) that will not "prompt to resume" NOR "always resume" when I publish as LMS. If I publish as Web, it resumes as expected. The file contains some larger screen recordings but is otherwise fairly 'normal' for an e-learning course.

I've tried changing most (probably 98%) of the screens to "reset to initial state" in case that was taxing the suspend_data file, but it didn't help. This doesn't seem to be LMS- or browser-specific, as I can even replicate the issue just opening the story.html file on my hard drive right after I publish it. Every time I publish to LMS, nothing will resume. However, Web output works fine.

The LMS output is published as SCORM 1.2. Ideas, anyone?