LMS export: resume dialog doesn't get displayed

Hi Roger,

That is a bit odd. I'm wondering if it may be due to Internet Explorer restrictions or security settings. Any chance you can share the .STORY file with our support team, so we can test the course on our end?

You'll be able to attach the .STORY file on the second page of the following form:

Articulate Support - Submit a Support Case

Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.

Thanks!

Hi Christine,

Thanks for your reply. I've checked the security settings/restrictions but I couldn't find something that would let the dialog appear.

I sent the exported file with a screen recording to the support team just now, when I realized I forgot to include the .STORY file (ouch..). I did however upload the .STORY file now, hopefully everything is being sent to the right place.

Case Number: 00323043

Good morning Roger,

Thank you very much for the information and the case number. I took a look this morning and I see that Vira is working on the case. She sent out a response to you earlier this morning. I just wanted to check in with you and make sure you received her message. If not, please be sure to check your email's spam filters and/or folders. If you are still unable to find the message, just let me know and I'll try to send it out to you again.

If you have received Vira's email and you're still having trouble, please respond to her email so she can continue working with you. 

Thanks!

Hi Christine,

I got a mail from Vira and we're testing things right now. Thanks in advance. I'll let you know if there is any progress!

So, after some testing we came to the following while testing with our Moodle LMS:

- In other browsers (Firefox, Chrome) the resume function works

- In IE9, the resume function doesn't work, EXCEPT when you turn on "compatibility mode". With this turned on, resume works.

- The AICC cross domain issue fix which I got from Vira doesn't seem to work at all (all we see is the contents of relay.php printed on screen)

Not really sure what to do next since it seems to be a Internet Explorer (9?) issue. I've heard something about a Moodle function to force compatibility mode on Internet Explorer. Don't know any details though.

As an aside, I've seen this also when the communication between the content and the LMS does not happen.  Since there is no communication, there is no bookmark to retrieve on re-launch.

Good morning Roger,

I noticed that Vira sent some additional suggestions through the case for this. I just wanted to check in to see how things were going. Did you have any luck using the information she sent?

Thanks!

Hi Christine. We didn't had any luck with the solutions Vira sent. She talked about a possible compatibility issue between the LMS (Moodle) and Internet Explorer 9. Since we're using the latest version of Moodle I highly doubt if that's the problem. 

I've emailed Vira on the possibility to test a course in a LMS which has the resume function working and tested in Internet Explorer. That way we can eliminate the problem being client based (IE).

Besides that, I've asked to explain the functionality behind the resume function, maybe that brings us closer to the problem.

Hi Roger,

Thank you very much for the update. I'll continue to keep watch on the case, then. Hopefully we'll be able to find something soon that will work for this!

Have a great Friday

Christine

Has there been any resolution to this issue?  I am encountering the exact same thing.  Currently running IE 8 (8.0.6001.18702CO) and if I publish the course for Web I can run locally using the story.html file.  However, once I publish for AICC neither the index_lms.html nor the story.html prompt to resume.   Although the prototype is short the final product will be around 45min-1 hour, and not being able to resume will be quite an extensive issue to work around.  I also tried automatically resuming and that didn't work either.  Any guidance would be greatly appreciated! 

Hi there Corey,

From Roger's case notes, it looks like he may have taken the issue to his LMS team in the end. I'm not sure if they were able to help him pinpoint the issue or not. 

What LMS are you currently using? Does the same thing happen once you've uploaded the AICC content to the LMS, or only when viewed locally?

Are you able to share the file with us for testing?

Thanks Corey,

Christine

Agreed, and some LMSs do not support resume, or have inadequate support for it.  We've been using Articulate for years with two different LMSs and resume has always worked great.  Corey, are you publishing for AICC because your LMS does not support SCORM?

Hi guys, 

Sorry for not posting any progress lately. I got some comments from Vira a few weeks ago which sadly didn't help that much. The problem is that everything works fine (even on IE8) with our LMS (Moodle based) but not on the LMS of our client (on which we have to run the course). Thing is that our client uses a old and customized version of Sumtotal Toolbook and because of their policies aren't willing to update/upgrade to a newer LMS. 

I did however create a workaround for the resume function. I made a chapter selection slide and by displaying simple codes at the end of each chapter, the learner is able to resume at the chapter he left off (not at the exact position) by entering this code at the chapter selection slide.

We have yet to receive feedback from our customer to see if this is going to work for them or not.

FYI:  this can also be a cause sometimes of the issue in VERY, VERY LARGE courses:  http://www.articulate.com/support/kb_article.php?product=st1&id=jrrv9j8vulu0

Note the data limits for resume data with AICC and SCORM 1.2.  When the resume data exceeds the LMS limits, strange things can sometimes happen.

We've seen this in the past with huge Presenter courses (with many, many quiz and check-your-knowledge questions and Engage interactions and resume turned on for all) in our old Saba LMS.  Bookmarking would sometimes go crazy or not work at all and the course would sometimes not complete on re-launch.

With Storyline's compression of resume data, I'd expect this to be very rare.  But in a very huge course with lots of interactions and quiz questions and everything getting recorded, it is, at the least, a remote possibility..

I realize this issue is old, but I've come across it lately and haven't found a solution that fits yet.

I have a somewhat large Storyline file (250MB - not the largest I've worked with) that will not "prompt to resume" NOR "always resume" when I publish as LMS. If I publish as Web, it resumes as expected. The file contains some larger screen recordings but is otherwise fairly 'normal' for an e-learning course.

I've tried changing most (probably 98%) of the screens to "reset to initial state" in case that was taxing the suspend_data file, but it didn't help. This doesn't seem to be LMS- or browser-specific, as I can even replicate the issue just opening the story.html file on my hard drive right after I publish it. Every time I publish to LMS, nothing will resume. However, Web output works fine.

The LMS output is published as SCORM 1.2. Ideas, anyone?

Hi Lora, 

I think we'd want to take a look at this specific .story file to see how it behaves when publishing. You may also want to look at testing it in SCORM Cloud, which is an industry standard for testing SCORM content as I wouldn't recommend testing the published output locally.