LMS is not registering any data during a quiz.
So we have a final exam, that consists of 40 questions pooled from 5 different questions banks (which total to 150+ questions). The entire course is the test. You click start. It takes you to the questions. You get to the results slide, and it tells you if you passed or failed. Simple enough. The results of the results slide then gets sent to the LMS (we're using SCORM 1.2) to inform the LMS if you completed or didn't complete the test based on if you passed or fail.
Here's the problem, we have a client that has an LMS that times out after 45 minutes of non-usage. This really shouldn't be an issue if the person is actually taking the test. However, for some reason, the LMS is not receiving ANY data from Storyline during the questions. We've reviewed the debug log, and after the users picks an answers, hits submit, and is told whether they are right or wrong, then prompted to the next question, absolutely nothing is sent to the LMS to let it know that is being used.
Now, this seems to be unusual, as I was under the impression that SOMETHING was sent after each question, not just when they hit the results slide.
So... why is nothing being sent? How can we fix this? How can we prevent the LMS from timing out due to "inactivity" even though the user is still taking the test?