LMS is not tracking completion
Jun 26, 2013
By
Julie S
I have created a couple of courses in SL. I have published them to Scorm1.2 and selected different methods for tracking and reporting. I have uploaded them to our Skillport LMS site. I have worked to change the completion criteria in Skillport Admin to match what I selected in SL.
Users take the courses but they never show complete. Currently working with Skillsoft ; however we have not been successful. Wondering if this has happened to other SL/ARticulate and Skillsoft users. If so, what resolutions were done?
6 Replies
Hi Julie! Storyline communicates course completion to an LMS (LMSCommit) when the user meets the completion requirement, either when they reach the appropriate result slide or when they have viewed the required number of slides. In order to identify where the problem lies, you may want to test your content in Scorm Cloud. If you cannot replicate the problem in Scorm Cloud, it's probably your LMS, but if you can replicate the issue, submit a case to us to have a look at.
Thanks Leslie. For the one with the quiz - I can't get the score to work. I am leaning toward the triggers.
the other ones will show that they were completed and passed in scorm cloud.
I guess that means you get to check with your LMS.
You did not previously mention the quiz/score, so post back with more information if you need some more help.
Thanks for the update Julie!
Having the same issue with our LMS as well; CertPoint. Publishing the course with SL Scorm 1.2.
Rarely are the completions tracked; instead they only show "in-progress."
Since it seems to be happening across mutliple LMS' I can't help but think the problem lies in SL....
I've spoken with our support team at CertPoint, but we can't find a solution to the issue. Open to other suggestions.
Hi Brandon and Welcome to E-Learning Heroes! Have you tested your content in Scorm Cloud? You get the same invitation
If you can replicate the issue in Scorm Cloud, we'd be happy to take a look simply submit a case to us to have a look at.
Thank you for this post! It solved my LMS course completion reporting issue today!
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