LMS Issues - Course not completing

Hi everyone!  I am new to Storyline 360.  I imported a ppt and created a button on the last page with triggers to complete the course and then to exit the course.  I published as LMS (SCORM 1.2).  When I complete the course in my PeopleSoft 9.2 ELM environment, it remains as an In Progress status instead of updating to Complete.  Any suggestions?  Any help would be appreciated!  -Cathy

7 Replies
Katie Riggio

Really sorry you're both running into this status issue, Cathy and Gabriela.

When folks run into such oddities in their LMS, we recommend to test the course in SCORM Cloud–an industry-standard tool for testing AICC, SCORM, and Tin Can API (xAPI) content–to see how it behaves there. This helps to get a neutral baseline outside of the specific LMS used and will tell us if the problem is mostly related to the Storyline or LMS output. 

Let us know if you need help with testing, as we're happy to help!

Leslie McKerchie

Hi Amy and welcome to E-Learning Heroes :)

This is dependent on how you have the course completion set in your course. This article outlines when the completion is communicated to the LMS and should shed light on why you may not be seeing it. 

With your permission, we could take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.