LMS & Marking Completions
This has been posted time and time again (I've spent hours researching this topic) but I am so frustrated so thought I'd try to get a different answer.
Our LMS provider is Bridge/Instructure (not that I think that really matters). I have everything published in Storyline to their best practice. SCORM 2004, 4th edition, Completed/Failed.
Our learners are given iPhones when they start, so I have unchecked Articulate Mobile Player. I have a exit course button on the quiz results slide. Our learners are entry level, low education learners.
The problem is that when I test the courses on a laptop or iPhone, they work fine for me. A lot of times the exit course button doesn't work, but if I click the back button, it will register completions. We have at least 10 emails a day with screenshots asking us to mark learners complete. I know that it is 90% user error and not being patient.