LMS Meta Tag Code

Hello everyone,

I'm having an issue with a client's LMS (Tortal). The problem occurs when a lesson (Storyline package) is uploaded - replacing an existing lesson in Tortal. The learner will not see the updated lesson if they have viewed the prior version at any time. According to Tortal IT, this is an issue with the browser cache (their specific response is under the first line below). Their IT person said I needed to contact Articulate Support to determine where to place their code suggestion. Articulate's support basically said they can't help me with it and to try here (Articulate's support response is below the 2nd line below). Does anyone know where I would place the code below?


Here is the meta tag code examples your courseware developers can use in order to suggest that browsers do not pull up a cached version of the lesson. We have verified that we do not have any server side caching that would be causing this on our end. Let us know if we can be of anymore help but including the below should help this situation.

<meta http-equiv="cache-control" content="max-age=0" />
<meta http-equiv="cache-control" content="no-cache" />
<meta http-equiv="expires" content="0" />
<meta http-equiv="expires" content="Tue, 01 Jan 1980 1:00:00 GMT" />
<meta http-equiv="pragma" content="no-cache" />


Articulate software and its published output is supported as is. We cannot offer advice on customizing the published output to work in a specific LMS environment. I would suggest that you submit your question to our forums to see if someone was able to accomplish this already.

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