LMS not moving on

Hello,

When my storyline file is completed the LMS isn't moving on it keeps saying "check your status with this course". and should say "course complete". 

I have set it to be complete on 20 out of 23 slides.  Just wondering how Articulate defines a slide as complete, is it just when the slide is visited or does it have to reach the end of the timeline?

regards

s amer

10 Replies
Dennis Hall

Hi Sharon:

Just a visit (it tracks the file being opened), you do not need to complete a slide and it will mark a slide as completed. You can verify this by looking at the menu in the story.

There are many possible reasons your course does not complete in the LMS, as follows:

1. You LMs cannot store all the data being sent, causing the cmi.suspend.data to overflow the LMS cache for the course.

Simply put, your course is too big and sends so much information to the LMS, it cannot store the last data sent (which contains the completed status).

The cause of this is usually the SCORM version your LMS is using.

If you are publishing as SCORM 2004, chances are, you really do not need to use this version from Storyline interactions. Try publishing as SCORM1.2 - the cmi.suspend.data buffer is 10 times larger than SCORM 2004 2nd. Edition.

2. You are publishing a incompatible completion status.

If you are publishing as Passed/Completed and do not have a results slide, this will never complete in most LMS systems.

If you are publishing Complete/Incomplete and have a quiz results slide, same as above.

In short try different completion settings.

3. Your LMS has a custom communication setup.

Only 1 question here, have you successfully published Storyline courses to the LMs before?

Best Regards,

Dennis Hall

Ashley Terwilliger

Hi Sharon,

It looks like Dennis has you covered here, but I did want to point to a helpful blog post on troubleshooting common LMS issues. 

Also, Dennis mentioned the suspend data element, and I wanted to point to this article which details the data limits for the different scorm publishing options. 

If you need anything else please let us know. 

sharon amer

Dennis Hall said:

Hi Sharon:

Just a visit (it tracks the file being opened), you do not need to complete a slide and it will mark a slide as completed. You can verify this by looking at the menu in the story.

There are many possible reasons your course does not complete in the LMS, as follows:

1. You LMs cannot store all the data being sent, causing the cmi.suspend.data to overflow the LMS cache for the course.

Simply put, your course is too big and sends so much information to the LMS, it cannot store the last data sent (which contains the completed status).

The cause of this is usually the SCORM version your LMS is using.

If you are publishing as SCORM 2004, chances are, you really do not need to use this version from Storyline interactions. Try publishing as SCORM1.2 - the cmi.suspend.data buffer is 10 times larger than SCORM 2004 2nd. Edition.

2. You are publishing a incompatible completion status.

If you are publishing as Passed/Completed and do not have a results slide, this will never complete in most LMS systems.

If you are publishing Complete/Incomplete and have a quiz results slide, same as above.

In short try different completion settings.

3. Your LMS has a custom communication setup.

Only 1 question here, have you successfully published Storyline courses to the LMs before?

Best Regards,

Dennis Hall

sharon amer

Hi Dennis,

Thank you for you response

1. I am publishing using Tin Can.

I have uploaded to SCORM cloud to see what happens and I get the following error

Parser Warnings Hide Parser Warnings
  • The given tincan.xml was incompatible with latest version of the Tin Can API specification. Error was: Activity ID '6ZbUuCpNkrC_course_id' is not an absolute URI

2. I am just publishing as number of slides viewed and don't have a quiz

3. This is happening on all the courses

kind regards

s amer

Ashley Terwilliger

Hi Sharon,

If you've set the tracking requirement to when the user has viewed all the slides, that is when the course will be marked as complete as described here.   It also sounds like the LMS wants the user to close the course to submit the results? You may want to set up a final slide (ensure to track by the total slide numbers if using this) and include a reminder to your users that they need to click a button or close the browser window to submit the course.