LMS not recognising course as being successful
I am developing courses for a client in Storyline 360. So far all of the courses work as expected - except one which is not being recognised as being successful. It's difficult for me because I don't have access to the LMS so just going off what I am being told.
All courses are built in the same template and with the same triggers and settings.
The quiz does not have a success or failure screen - it's just a self check quiz, they do get a percent result but we don't have a pass or fail mark.
I have a trigger of 'Course Complete' when the user clicks on a course complete button.
When publishing (Scorm 2004), I have chosen Tracking: Course Complete trigger, LMS report status to LMS as Complete/Incomplete.
I can't attach the course because of confidentiality. Is anyone with more LMS experience than me able to say why a course with these settings might still be reported as 'Not passed, retry' by the LMS?
Could it be a simple bug, and I'll need to rebuild? (I have tried opening a new Project, then importing the slides, but that hasn't worked.)
Many thanks for any help you can give!