LMS showing as Completed instead of Passed

Feb 07, 2014

Hello!

I created a certify page (multiple choice) with a graded result slide. The correct answer gives 100 points and the LMS Reporting status is setup as Pass/Fail. It's tracking using the quiz result. Our LMS is only compatible with AICC. Results slide is submited at the beginning of the slide and submit interaction is also triggered by the submit button.

The problem...

1) Submit button on the player or any custom button we create isn't exiting the course when we add the exit course trigger.

2) The result at this point is showing up as "Completed" on our LMS, not "Passed" like it used to show up when we created modules using Articulate Presenter.

Any help is greatly appreciated!

4 Replies
Gregory Tapper

I ran through all of those "solutions" for the exit course trigger... still not closing =(

1) Updated Articulate to version 5.

2) Tried marking the "launch player in new window" to get around browser security.

3) Changed the <a > tag in my story.html and story_lms.html

4) Changed the Configuration.js in the Storyline folder prior to publishing.

- Tried var EXIT_BEHAVIOR = “ALWAYS_CLOSE”; and var EXIT_BEHAVIOR = “ALWAYS_CLOSE_TOP”;

5) Then tried adding the same two lines in the published Configuration.js.

All my players (flash/java) are updated. And my browser cache/history is always cleared before testing.

I've tried adding the "exit course" trigger to the Submit button on the player and on a custom button on the module stage of the result slide. I also tried creating a button on a page after the result slide... thinking the result page could be the problem. Nope!

My multiple choice slide has a submit button with a "submit interaction" trigger. Then, my result slide has a "submits results" trigger when the timeline starts. From there.. I'M TRAPPED INSIDE THE MODULE FOREVER!!!

As for the completion / passed message on our LMS, could be caused by the module not exiting properly, it still says "completed". We're still only getting the completion status and we're setup as Passed/Failed for the reporting option. =(

Any other alternatives??

Thank you!!

Ashley Terwilliger-Pollard

Hi Gregory,

Thanks for the update and trying those steps, did you also test your course at SCORM Cloud and experience the same behavior? SCORM Cloud is an industry standard testing method for SCORM content, and if the course behaves as expected there you'll want to connect with your LMS team,  since they're your primary source of support for LMS tracking and reporting issues. If the behavior continues in SCORM Cloud we'll want to take a look at your Storyline file. You can share it here with me in the forums or if you'd prefer to share privately I can send along directions on how to do so. 

Gregory Tapper

Hi Ashley,

I tried SCORM Cloud using these instructions.

http://www.articulate.com/support/storyline/how-to-test-aicc-content-in-scorm-cloud-sl1

I'm getting a "Could not find www.servername.com" error when I try to launch the module. I changed the Filename(URL) to index_lms.html, so I'm not sure why I'm getting that message.

I created a simple quiz / result module (attached)  for you to play with that is giving us the same errors on our LMS.

1) Cannot exit course

2) Only showing up as completed with a score of 0 instead of passed with the score of 100 on our LMS

Thanks!

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