LMS stops receiving information from Storyline 360 Training
My company is using the SAP SF LMS, and we are having a problem with user results being reported back to the LMS. With one specific training, some (not all) users progress through the training as normal; however, when they reach the score summary page, they can see their results, but the page freezes. When pulling the score results, all of them show that the LMS stopped receiving results at a random point in the training (some at the beginning, some 20% in, some 60% in etc.). And even though they saw their score, when they re-enter the activity, they are taken back to the place where the LMS stopped receiving information. Usually they can successfully complete by closing their browser entirely and opening it again. However, after spending 1.5 hours on a training, none are too keen to take it again.
We started a high-priority ticket with SAP a week ago; however, they have not been able to solve the problem. They have indicated it may be our company's network configuration, or it may be the content.
Again, this is an intermittent problem, and IT can't re-create it. It is launched to 1300 employees around the world, and there is no apparent trend in who is affected. We have had about 500 successful completions. This is a relatively long training.
Has anyone seen anything like this? If so, I would love to hear your experience. We have many resources on this problem, but we are not gaining any traction.