LMS upload error (SCORM 1.2)

Hello, if anyone can help this would be great as the client is awaiting a resolution in order to start testing and we are unable to move the project along :(

Hi Sarah!

Did you zip the contents from the Publish Successful dialog box after you set to publish to LMS?

You can test your upload at SCORM Cloud to see if it works as expected. This helps determine if the issue lies within the course or the LMS.

If you need us to take a look, you can share the .story file.

Hi Leslie, thankyou for getting back to me.  All I did was click 'publish' from within Storyline and then sent the zip folder to the client (I haven't got a clue with regards to the technicalities of LMS, SCORM etc.) I will try uploading to SCORM cloud and get back if there are any further issues.

Hmmm, I've just tried the SCORM Cloud to upload the course and it says ' Course import failed: zip file contained no courses'  Any ideas?  When I look at the zip contents it all looks fine.

Hello, I have published the course again and uploaded to SCORM Cloud and it works this time.  I will send again to the client and fingers crossed everything will be fine :)

Oh, sounds great Sarah. Perhaps something went awry during the first publish. Hope it works well and just let us know if you need further assistance.

Will do Leslie, thankyou very much

Hello, although I have tried this in the SCORM cloud and everything is OK, my client is still having issues uploading to their LMS system.  I am not techie and don't understand LMS systems although I know they use SCORM 1.2 with SABA.  Can you provide any further resolutions/ideas as to why they would still be getting the same error message?

(43073) Failed to import Content Inventory: Management Entry Agreement (test). (43269) Invalid content. (*)ERROR: Failed to extract the manifest file from content package. Possible cause: The markup in XML document (manifest file) preceding the root element is not well-formed

HELP PLEASE :(

Hi Sarah! Are you zipping the file prior to sending via the Publish Successful dialog box when you publish and sending this full file to your client?

Hi Leslie, Yes I am, however I did think that maybe they are unzipping the file before trying to upload it, I have told them that they need to keep it zipped and am waiting to hear back.  Fingers crossed!

Sounds good Sarah :) Sounds like you are taking the right steps.

I sent the file ".story" to another computer and I scorm it there, it already worked for the client.

Hi Roberto and welcome to E-Learning Heroes 😊 

Thanks for letting us know that you were able to get it working on another computer and get it to the client.

If you'd like to work with our support team to get your computer working as expected, please reach out to us here.