LMS upload error (SCORM 1.2)

Hello, I have just finished developing a course for a client that is now trying to test on their LMS system (SABA - SCORM 1.2) however they are receiving the following error when trying to upload the content.

(43073) Failed to import Content Inventory: Management Entry Agreement (test) 

(43269) Invalid content. (*)ERROR: Failed to extract the manifest file from content package. Possible cause: The markup in XML document (manifest file) preceding the root element is not well-formed.

I have no experience with LMS systems or the technicalities (I am just the content developer in Storyline 2).. I have published the content and sent to the client in a zip file for them to upload to LMS, is this the correct way of doing things?

Any help on this error would be very much appreciated.

11 Replies
Leslie McKerchie

Hi Sarah!

Did you zip the contents from the Publish Successful dialog box after you set to publish to LMS?

You can test your upload at SCORM Cloud to see if it works as expected. This helps determine if the issue lies within the course or the LMS.

If you need us to take a look, you can share the .story file.

Sarah Bailey

Hi Leslie, thankyou for getting back to me.  All I did was click 'publish' from within Storyline and then sent the zip folder to the client (I haven't got a clue with regards to the technicalities of LMS, SCORM etc.) I will try uploading to SCORM cloud and get back if there are any further issues.

Sarah Bailey

Hello, although I have tried this in the SCORM cloud and everything is OK, my client is still having issues uploading to their LMS system.  I am not techie and don't understand LMS systems although I know they use SCORM 1.2 with SABA.  Can you provide any further resolutions/ideas as to why they would still be getting the same error message?

(43073) Failed to import Content Inventory: Management Entry Agreement (test). (43269) Invalid content. (*)ERROR: Failed to extract the manifest file from content package. Possible cause: The markup in XML document (manifest file) preceding the root element is not well-formed

HELP PLEASE :(