LMS won't download resources

Feb 04, 2016

I have a problem with the LMS I'm using being able to download the resource files when they are clicked.  It works when I publish the Web version just not the LMS version.  

 

I saw some other articles on this but they all seem to have fixed them on their own (taking out characters in the file name, reloading the resources) and none have worked for me.  Any other suggestions?

 

 

3 Replies
Ashley Terwilliger-Pollard

Hi Wanda,

Have you reached out to your LMS team to see if there is a specific setting you need to utilize? Perhaps you may also want to take a look at publishing it and placing within SCORM Cloud which is an industry standard for testing your LMS output. You can go through some good troubleshooting steps here on how to use SCORM Cloud to see how it behaves. 

Ashley Terwilliger-Pollard

Hi Wanda,

I'm glad you were able to figure it out. Without seeing your file set up and structure I can't say for certain what may have caused it, but I'd look at confirming that you're working with local project files as detailed here and following the naming conventions outlined there as well. Hopefully that's enough to help prevent odd behavior in the future. Since the web version worked, it may also be where you were publishing - did you try publishing directly to the LMS or first to a local drive than zipping the file and uploading? 

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