Loaded pictures are invisible
Sep 09, 2014
Help!
My Articulate project is almost finished and everything worked just like I wanted. Yesterday I tested the latest version and everything looked fine. So I saved. This morning I started up the project and there was this problem. In the story view everything looks okay. I see al the pictures etc. But when I open a slide, the pictures are not visible!!! Same in the preview modus. My whole project is worthless that way!!!
Seems to be a bug in Articulate... Hope you can help me as soon as possible!!!
Kind regards, Kirsten
3 Replies
Hi Kirsten!
When creating, editing, or publishing a Storyline project, we recommend working from your local hard drive (typically your C: drive). Working from a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes you've made to your project, and loss of resources. Here's a helpful article for you.
Would you be able to share your .story file so that we could have a look?
Hi Lesie,
thanks for your information. Fact is that I already work form my C drive. And that I haven't had any problems of this kind the last two months working on this project. Till this morning everything worked well.
I am able to share my .story file, but would prefer to do this privately. The project is an e-learning course for my client, and he wouldn't appreciate sharing it. So do you have a private email address I can send the file to?
Thanks!
Hi Kirsten! I am opening a support ticket on your behalf and you can upload the file securely there. You should receive an e-mail shortly.
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