Loading new player
Sep 20, 2012
I am new to storyline. I have taken over online presentation duties for my company. I have a storyline player we have been using which has worked in the past. Before I activated my program with our key code I was able to import our player on another computer I was using with the 30 day trial. It imported the player with no problems. Well there was an issue but that is for another question. But when I tried to load the player with my activated program I got a error message something like player type not supported.
When I tried to re-import the player thinking it was rejected but it said I already had a player with that name. When I go to select the player it is not available in the menu only the storyline default and storyline in project options are available. My imported player is not an option. Where do I go to get my player? This player has worked in the past, but now I can't even assess it. Our player had our logo, color scheme, and had slide advance and return restrictions (no advance or return buttons) as our course has minimum time restrictions to prevent the material being skipped to get to the quizzes/tests if the material has not been previously viewed.
I am clueless, hence the question.
3 Replies
Three more points of concern:
1) Is it possible to add a thumbnail tab to the sidebar like in the 09 player?
2) Has the logo glitch been addressed yet?
3) Can the advance/return buttons be removed in bulk or do I have to go into every slide to disable them?
Hi Joseph!
For the issue in your first post, we'd be happy to take a closer look at it. Please submit a case, including your .story file, using this link so our support team can assist you further.
As for the three questions in your second post:
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Peter,
Thanks for your quick response! As far as the logoglitch…When I first loaded the logo it was hidden behind the sidebar. Iremoved it and then reloaded it and the problems was resolved, and it appearedwas as it should. Hence I referred to it as a glitch.
I have resolved my player issue by taking a project I hadstarted on my laptop with the 30 trial version and pasting it into my certifiedversion’s Articulate Projects file and then opening the project. Myplayer was then available in the purchased program. When I first tied toload the player I got an error message, something about not beingcompatible. Sorry didn’t get a screen shot to show you exactly what itsaid.
One other point, when my player originally came up in thepreview it contained no forward and back bottoms which is how I use it, butthen showed them the next time I went into player properties. I havesince removed the buttons from the slide properties window as you mentionedwith the control A shortcut.
As our presentation need to meet certian educational standards(time on task) for the user to receive CPU’s, the need to prevent zip-thoughtsis essential for us to maintain our credentials.
Thanks again,
JosephPeterka
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