Loading new player
I am new to storyline. I have taken over online presentation duties for my company. I have a storyline player we have been using which has worked in the past. Before I activated my program with our key code I was able to import our player on another computer I was using with the 30 day trial. It imported the player with no problems. Well there was an issue but that is for another question. But when I tried to load the player with my activated program I got a error message something like player type not supported.
When I tried to re-import the player thinking it was rejected but it said I already had a player with that name. When I go to select the player it is not available in the menu only the storyline default and storyline in project options are available. My imported player is not an option. Where do I go to get my player? This player has worked in the past, but now I can't even assess it. Our player had our logo, color scheme, and had slide advance and return restrictions (no advance or return buttons) as our course has minimum time restrictions to prevent the material being skipped to get to the quizzes/tests if the material has not been previously viewed.
I am clueless, hence the question.