Locally Installed Google Web Font Issues
May 26, 2016
Hi everyone,
We're working on a project that called for the font Oswald from Google Web Fonts, and multiple people are touching the Storyline file. When I first built the prototype, I installed the font locally on my machine and it worked perfectly. The same was done by the developer who took over.
Now that it is being QA'd, we have other people making the smaller edits, but they're all reporting issues with the font not rendering or even being listed in Storyline. We've already verified that they've installed the font locally, and had Storyline shut down at the time, but to no avail.
I've seen in older threads that non-standard fonts aren't expected to work if they don't work in Microsoft Office programs, but this one appears to work just fine in the other programs.
Could this be some sort of bug in Storyline?
9 Replies
I should also mention that one of the individuals that reported issues was able to resolve the font not rendering in SL2 by visiting every slide in the file, then trying to publish.
Hi Michael,
Thanks for updating this thread - is it impacting everyone who opens the file regardless of having the font installed? Are you all using the same version of Storyline, the latest update is Update 9.
Hi Ashley,
It's impacting 4 out of 6 people that have opened the file. Initially, I thought it was a bug with Windows 7 machines, but we've since seen the erratic behavior on two Windows 10 machines.
What's interesting is we had everyone test Oswald in their installations of Microsoft Office Suite, and 2 of the folks with the issue in Storyline are also having issues with it in PowerPoint—but it's working for everyone in Word.
Any ideas?
Hi Michael,
If the problems are still present for some users in Powerpoint, I would suspect it's the font itself than just the particular program. Is there anything else different about your set up? Office version? Confirmed to all be using the same Storyline version? Did you all download and install the font from the same location? If someone who has the font change makes update to the file and shares it back with someone who the font works normally - does that person experience difficulty with it?
Hi
I am facing the issues with different fonts. when the flash output is played the fonts look as they are used, but when the HTML5 output is viewed the fonts changes.
(I am using SL2 Update 9: 1605.1919 and Windows 10)
In attached screenshot.jpg you can see the difference in font when viewed in flash vs html5 version.
Any suggestion to solve this issue.
Hi Mayuresh,
What browser(s) are you viewing the HTML5 output in? Have you uploaded it to a web server or are you testing it locally? Do you have a copy of a slide in question so that we could take a look at the font(s) you're using and how they're displaying?
Hi Ashley,
I tested the output locally on Windows 10 - IE 11, EDGE, Chrome and Firefox latest versions. Fonts used are from Google fonts (Roboto Condensed and Lato Light).
I have attached the source and output for your reference.
For update with the font issue, When the font is used to display variable values using the %VariableName% it gets changed to Arial. I should have identified this earlier.
Any fix for this in HTML5 output?
Matthew hit the nail on the head - variable fonts will default to system fonts as they're not embedded and the same is true of variable references as well. You may want to take a look at the information here.
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