Logging into App Issue

Hi everyone! I signed up for the free trial using my personal work email address which expired yesterday (of which the app said it would expire 5/15). My company then signed up for Teams using a shared email address yesterday afternoon. I need access to Storyline but can't seem to log into the app with either email address, the error says I need to subscribe - of which we have already done. Can you guys help me diagnose the issue or help me with a workaround? I have a project due tomorrow and need access ASAP to be able to meet that deadline. 

All suggestions welcome! THANKS!

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