Logo image in Menu is fuzzy

Jun 20, 2012

All the images in my Stories are razor-sharp, except for any PNG logo I put into the Menu in the left Sidebar. No matter how I resize the PNG, the logo looks blurry by comparison. It's not horrible, but you notice it, and I'm sure the client will, too.

I've used PNGs from 200 pixels wide to 1600 pixels wide, at 72dpi and 300dpi. Everything looks the same. Anyone else having this issue? I'd post a screenshot, but the picture insertion feature of this forum doesn't have the detail to show what I mean.

49 Replies
Carlito Tomas

Hi Jill,

Thank you! I appreciate your quick reply. I was already in that thread. I was attempting to help Misha improve the quality of his in-slide graphics by publishing them on my own system and reporting back. Misha solved his problem by going to 100% graphics quality for his published output.

I always publish at 100% graphics quality so, unfortunately, that solution doesn't apply to me. My in-slide graphics look 100% accurate, very sharp. It's the logo that always comes out comparatively blurry. I'm using pristine scalable .EPS logo masters, and I know how to make a nice, sharp PNG, so I'm positive it's a bug.

Carlito Tomas

Thanks for the suggestion, Gerry. I tried both after your post, and threw in a big ol' uncompressed TIFF for good measure. Same result. It's really easy to see the difference between the menu logo and the sharper slide imagery if you click the "View Project" button upon publishing to CD, then maximize the window. You can see what I mean in the screenshot below. Even though the screenshot itself is rather blurry, the difference is pretty much unacceptable. You can barely discern the stars and trademark in the menu version of the logo.

Leslie McKerchie

Hi Stacy and welcome to E-Learning Heroes!

Are you having an issue with your logo when the content is published as well? What file format is your logo?

You can adjust the properties of your project upon publish:

By default, the image quality is set to 80%, so you could try to publish at 100% to see if that helps. There was another thread here about this issue.

Carlito Tomas

Unfortunately, Stacy won't be able to fix this particular issue by going to 100% image quality. That takes care of the images in the story, but not the logo image. I filled out a support ticket on this, as the logo isn't handled the same way as the images in the story. It's fuzzy no matter what you do, if you view the course at any size larger than the story size. The simple fix would be to force the browser to story size only, but that results in postage-stamp-sized courses on today's hi-res monitors.

Articulate was able to duplicate the issue from my support ticket, but that was two revisions ago. I can only hope they fix it in the next update.

Ashley Terwilliger-Pollard

Hi Kathy,

I don't have any additional updates to share and see that this issue is still with our QA team for review. I do see a few examples that were shared with us only display this behavior when the player is set to "scale to fill browser window" and if set to "lock player at optimal size" it allows the logo file to display as expected. 

If you'd like to share your .story file with us here, I'm happy to take a look and see if it matches the issue mentioned and then I can add your example to the QA report as well. 

Formation Moortgat

Hi Ashley, hi all,

It seems this logo issue was resolved in Articulate Storyline 1 because I created many modules last year with "scale to fill browser window" option and the result was always fine.

However, I have now to deal with this logo issue in Articulate Storyline 2... I found this post and the only solution for me is to change the option (and choose "lock player at optimal size").

I hope this issue will be resolved for Articulate Storyline 2 because the player and the menu text are very small...

(Additionnal information: I can't use anymore Articulate Storyline 1 on all my computers because the software is asking me to update the browser flash plugin... But the pugin are up-to-date)

Best regards,

Laurent (France)

Ashley Terwilliger-Pollard

Hi Laurent, 

I don't see this issue reported for Storyline 2 yet - so I'm curious if you could share a sample file here with us with the logo file? 

Also, in regards to the Flash plugin error you're seeing, when Adobe released Flash Player 16 it caused an issue with opening Storyline 1 and 2 - you'll want to ensure you have the latest update of each and you can download Storyline 1 here. 

Formation Moortgat

Thanks Ashley.

Please find enclosed the .story file and 2 logos in JPEG.

If I use Storyline 1, the quality is fine even if I select the "scale to fill browser window" option. But with Storyline 2, the result is not the same...

(Thanks for the update of Storyline 1, I can use it!)

Formation Moortgat


I just tried to integrate different logo formats (jpeg, swf, tif, wmf...) and resolution (72, 150, 300dpi) but the final image is actually always compressed in both version (Articulate 1 and 2).

I think we can sometimes feel there is "no" compression... But it depends on the logo design (shape, colors, etc...).

So the only solution would be to change the option (and choose "lock player at optimal size") and get a smaller player.

Let me knwo if this ussue can be resolved!



Ashley Terwilliger-Pollard

Hi Laurent,

There is always a certain amount of compression that will happen with images, audio and video files in Storyline - and I did a test of your one logo file in this Storyline file and posted here. Scaling your content as you see will always have an impact on the image resolution - and I'd recommend using a png image if accessible, as they seem to deal with the scaling issues better. 

Daniela  Figueiredo


I have the same issue in Storyline 2. I made several projects in Storyline 1 and never had issues with the image quality. Now, in Storyline 2 I added a PNG file to the player and the logo is very blurry. The course fits to screen and this is a client requirement. I already tried a variety of sizes and resolutions and it changes nothing. I also tried various file formats and nothing seems to work. Please help me solve this.

Formation Moortgat

Hello Daniela,

For the time being, I only know 3 temporary solutions:

  • Lock player at optimal size...
  • Use Articulate Storyline 1 (if the .story file is compatible)
  • Integrate the client logo into each slides of your module

I chose the first option because the video quality is better too (without turning them into heavy HD mp4).

Hope this information could help you!

Ashley Terwilliger-Pollard

Hi Daniele and Formation,

I wanted to take a look at the differences, to see if I could pinpoint what you're seeing - so I set up a file in SL1 and SL2 and used the same image file on the slide itself and as a player logo. I set both to scale the player and to fill the browser screen and then published to Tempshare. You can view the SL1 example here and the SL2 example here.  I'm not seeing a difference in the quality of these two examples? Can you take a look and let me know your thoughts?

If you're still having difficulty we're happy to take a look at your images as well. 

This discussion is closed. You can start a new discussion or contact Articulate Support.