Logo is showing up blank in html 5/Ipad version

Jan 06, 2014

What can I do to fix this issue with logo not showing up on an IPad?

4 Replies
Ashley Terwilliger-Pollard

Hi William,

If you need to update Storyline (we're on update 4 now) you can download it here.  

If you're on update 4, and still having difficulty first, try deleting the logo and adding it back. If the logo is still missing, there may be a problem with the image file or format. In some cases, you may be able to convert the image to another file format (PNG, JPG, etc.), then insert it back into your project. If it still won't display in your course, let us know. We'll be glad to review your image file.

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