If you need to update Storyline (we're on update 4 now) you can download it here.
If you're on update 4, and still having difficulty first, try deleting the logo and adding it back. If the logo is still missing, there may be a problem with the image file or format. In some cases, you may be able to convert the image to another file format (PNG, JPG, etc.), then insert it back into your project. If it still won't display in your course, let us know. We'll be glad to review your image file.
4 Replies
Which version of Storyline are you using? According to this post here, this issue was fixed in update 3: http://www.articulate.com/support/storyline/logo-doesnt-display-in-html5-output.
Hi William,
If you need to update Storyline (we're on update 4 now) you can download it here.
If you're on update 4, and still having difficulty first, try deleting the logo and adding it back. If the logo is still missing, there may be a problem with the image file or format. In some cases, you may be able to convert the image to another file format (PNG, JPG, etc.), then insert it back into your project. If it still won't display in your course, let us know. We'll be glad to review your image file.
Thanks Ashley - I have updated to 4. But I think you are correct that I have to reload the logo in each of my project.
Hi William,
If you still can't see it after re-inserting the logo, please let us know. You can share the logo file here or send it to us here.
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