I recently have been experiencing long upload times when trying to upload my courses to Articulate Online. A 67 MB course took hours to complete. I had to leave it up overnight, so I'm unsure exactly how long, but I can say that it took 15 minutes for the upload window to report that 1.38 MB had been uploaded.
I just tested my internet connection speed and have 55 Mbps down and 12 Mbps up.
I don't see any status issues at Articulate Online (you can check the status of all our sites here: http://status.articulate.com/ and subscribe to updates as well). Is the 67 mb course the only one experiencing the issue or was it happening for a number of courses? I uploaded a few things to AO yesterday and didn't notice any lag time, but if you'd like us to take a look at your course specifically I'm happy to try and test publish it to my AO account.
Thanks for the update - and it sounds like everything is working ok now? If you still need to share the file with us, you can always share them here in the forums or connect with our Support Engineers. I can also shared directions on how to send to me specifically if you'd like.
3 Replies
Hi Thomas,
I don't see any status issues at Articulate Online (you can check the status of all our sites here: http://status.articulate.com/ and subscribe to updates as well). Is the 67 mb course the only one experiencing the issue or was it happening for a number of courses? I uploaded a few things to AO yesterday and didn't notice any lag time, but if you'd like us to take a look at your course specifically I'm happy to try and test publish it to my AO account.
Hi Ashley, I left the upload running last night, and when I woke up this morning, it still was not complete. It's at 62.56 MB out of 67.87.
How can I send you a copy for you to try? Thanks.
Edit - The upload I started last night at 4:45, just completed at 9:33. I'm going to re-boot my PC and try again.
Edit 2 - The reboot seems to have solved it.
Hi Thomas,
Thanks for the update - and it sounds like everything is working ok now? If you still need to share the file with us, you can always share them here in the forums or connect with our Support Engineers. I can also shared directions on how to send to me specifically if you'd like.
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