We are testing launching our courses on mobile for a large roll out in April. We are in the process of picking the vendor for this. I am finding that the course will play fine when I am connected to the Internet. We are using the LMS providers' Apps. When I download the course for offline viewing, we lose the audio. The one LMS provider we are testing with, says that it doesn't download the audio and the player is looking for it online. That doesn't sound very useful. Does anyone have any experience with this, and any suggestions on how to correct?
So, if I understand you correctly. It is not the way that Storyline packages
the files, but rather how the vendor's LMS handles the package. So it is
possible to be offline and play a storyline course fully if the LMS vendor
has the capability to deliver the course.
In The Articulate Mobile App you can download content and it plays. You are suing a 3rd party app and the content audio is not playing it must be an LMS ISSUE
Glad that Phil was able to assist you here Laura. I just wanted to pop in and mention that replying to the forums via e-mail attaches your signature, but you are welcome to pop in and edit that if needed.
I am facing a similar problem this time with an app that accesses content locally from the SD Card in a Samsung Tab. The articulate content package loads and plays without audio. If I click on the help button which opens up as a dialog box. Moment I close the dialog box, the audio starts playing.
While this is a problem, it gets compounded when I perform this action on lets say page 5 of my topic. The audio starts and plays the voice over for page 1....I do not know what to do. pls help!
9 Replies
As it is the LMS providers app, I think your only solution lies with them
So, if I understand you correctly. It is not the way that Storyline packages
the files, but rather how the vendor's LMS handles the package. So it is
possible to be offline and play a storyline course fully if the LMS vendor
has the capability to deliver the course.
Laura Moats
dba
Instructional Design
Technical Writing
Creative Services
(585) 944-7332
In The Articulate Mobile App you can download content and it plays. You are suing a 3rd party app and the content audio is not playing it must be an LMS ISSUE
Thanks
Laura Moats
dba
Instructional Design
Technical Writing
Creative Services
(585) 944-7332
Glad that Phil was able to assist you here Laura. I just wanted to pop in and mention that replying to the forums via e-mail attaches your signature, but you are welcome to pop in and edit that if needed.
I am not too concerned. That did occur to me after I did that, but I don't
think it is critical.
Sounds great Laura, no worries from our perspective either. Just wanted to be sure you were aware :)
I am facing a similar problem this time with an app that accesses content locally from the SD Card in a Samsung Tab. The articulate content package loads and plays without audio. If I click on the help button which opens up as a dialog box. Moment I close the dialog box, the audio starts playing.
While this is a problem, it gets compounded when I perform this action on lets say page 5 of my topic. The audio starts and plays the voice over for page 1....I do not know what to do. pls help!
Hi Rajesh,
Is the course hosted in your SD card or on a web server somewhere? You'll want to make sure you've uploaded the published output to a web server or LMS and then accessing that from one of the documented browsers and tablets detailed here.
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