Hi, I have loss of volume on the audio of some slides. Some are embedded video where the volume is low for a couple of seconds then jumps up to normal, and one on an imported audio that I have converted to a WAV. file but to no avail. It doesn't happen every time on every slide, but it happens at least once every time I preview the story. Please help
Thanks for contacting us to share what you are experiencing with your .story file.
This is not an issue that I'm familiar with and it would be helpful if we could take a look at your file. With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
2 Replies
Hi Stuart,
Thanks for contacting us to share what you are experiencing with your .story file.
This is not an issue that I'm familiar with and it would be helpful if we could take a look at your file. With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Thanks, I have done
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