Hi! I had an SL2 course that was converted to SL360. The course is pretty heavy with video. During an annual review, I needed to reshoot two of the videos and insert into the module. The original video pieces play in Storyline, but once published to Articulate Review or as a zipped file and loaded to Cornerstone, the audio in the old videos does not play. The videos play, just no audio.
Any help or direction would be appreciated! Thanks.
I took a look at Ryan's case, and he wasn't able to share the original SL2 file, so our team couldn't see the audio being removed or attempt testing it ourselves. Do you have an SL2 file you can share with us?
5 Replies
Hey Ryan, really sorry you're running into that problem!
Would you mind sharing the original Storyline 2 file with us by clicking here? We'll upgrade it to Storyline 360 and let you know what we find.
Be sure to let me know your case number so I can follow along!
Thanks Alyssa. My case number is 01285872.
Thanks for sharing Ryan. You should be hearing from someone soon.
Hi there, I'm having a similar issue. When I upgrade my SL2 project to SL360, I'm losing all my audio files from it.
Hi Kaitlin,
I took a look at Ryan's case, and he wasn't able to share the original SL2 file, so our team couldn't see the audio being removed or attempt testing it ourselves. Do you have an SL2 file you can share with us?