I am evaluating Storyline with the trial version. I have created some slides which include the photographic character on them. I have saved my work and come back to it a week or so later. Now the character doesn't display on the slide (in edit or preview mode) object is still there ( you can select the box) but it does not display. I have added new character images today and they are fine. ts just my ones from last week. Any ideas?
Can you confirm that you're working with local project files? Working off a network or USB drive could cause unusual behavior in your project files resulting in the loss of resources.
Thanks for the images and conducting the repair steps. It's an issue I've seen before, although the cause has yet to be determined as it happens inconsistently for the users who have reported it. The next steps you may want to try include importing the existing Storyline project into a new project file to see if the images return, or you'll need to reinsert the images. If you'll have to conduct the latter I'd also recommend implementing a method to back up your project files.
Im really keen to use Storyline long term but this issue has eaten into my trial period. Is there anyway this can be extended? I need time to create a proof of concept to get buy in from other people here. Thanks
You'll want to connect with our support team regarding a trial extension and you can share this thread to let them know about the issues you've experienced.
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HI Adam and welcome to Heroes!
Can you confirm that you're working with local project files? Working off a network or USB drive could cause unusual behavior in your project files resulting in the loss of resources.
Yes I am working with local files. I'm not sure if the character files are local as they take a few seconds to load each time I go into the gallery
thanks
Hi Adam,
Your character files and the Storyline installation should also be installed locally, not within a server environment.
If you've installed Storyline locally, you may also want to conduct the repair of Storyline.
Ok, I have verified that all files are installed locally.
I have conducted a repair of of storyline and I am still experiencing the same problem.
I have attached two screen grabs which show the slide preview with the image and then the slide itself in edit mode with no image.
The second screen grab shows that it is happening to my own imported images not just storyline characters.
When storyline saves its project file does it save a copy of the images separately? Maybe the links to these files are broken?
Hi Adam,
Thanks for the images and conducting the repair steps. It's an issue I've seen before, although the cause has yet to be determined as it happens inconsistently for the users who have reported it. The next steps you may want to try include importing the existing Storyline project into a new project file to see if the images return, or you'll need to reinsert the images. If you'll have to conduct the latter I'd also recommend implementing a method to back up your project files.
Thanks for you help Ashley. Ill give that a go.
Im really keen to use Storyline long term but this issue has eaten into my trial period. Is there anyway this can be extended? I need time to create a proof of concept to get buy in from other people here. Thanks
Hi Adam,
You'll want to connect with our support team regarding a trial extension and you can share this thread to let them know about the issues you've experienced.
Let us know if we can help with anything else!
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