Lost characters

Hello,

I've done a recent storyline 3 update and have now lost all the characters I had available from my previous storyline 2 purchase.

Can someone send me instructions to get my characters back please.

Greetings, Cheryl!

I'm happy to help you track down your characters. First, let's start with these steps to install character packs and bundles!

If your content is still missing, please let our team know. They'll pull up your records and send you the right install link! 😊

Hello Katie,

thanks very much. Managed to get our IT to look for the pack and re-install.

Think it must have related to re-installs that were done before xmas rather than the recent update - can't believe it took me so long to notice!

Everything looking OK now.

Thanks for your help.

That's great news, Cheryl. Glad everything is working as expected now :)