Lost files

Jun 08, 2022

Hello! I have been having computer problems and working with Dell Tech Support for the last 3 weeks to solve them. Their final solution was to wipe my OS. I purchased an external hard drive and saved all my files to this hard drive. Something went wrong in the process because by SL project I've been working on for over a week has disappeared. Is there any possibility that the file is also stored on SL's end? 

Thank you!

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