5 Replies
Alyssa Gomez

Oh no! I'm sorry to hear you've run into this, Kara. Do you know if you were working from your local hard drive as opposed to a network or USB drive? Be sure to always create, edit, and publish projects on your local hard drive. Working from a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes, and loss of resources. See this article for details.

There may still be a working version of your project in your temp files. Here's how to check:

1) Open this folder in Windows Explorer:
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
I hope this helps!
Ashley Terwilliger-Pollard

Hi Kara,

I'm sorry to hear that the files weren't there, it's not always a guaranteed solution especially if a file had become corrupt. Do you know if you had enabled the auto-recovery feature within the Storyline options? You'd need to have that setting included and then save the file at least once to have the temporary files created as a part of the auto-recovery. Do you know if you had also been working on a network or shared drive as Alyssa mentioned? 

I'd also suggest reaching out to your IT team and seeing if there are any ways in which they can track down the files in the event that they were saved somewhere else on your end. 

Kara Fetty

My auto recovery is set for every 10 minutes. I was saving within Storyline...I should have backed them up to my personal drive. The projects that are in my drive now are the ones that have been published. However, everything I have created or was working on in Storyline is gone. I have had 2 different IT people search with no luck. I thought maybe you all would have recovery options.

Kara Fetty

Ashley Terwilliger-Pollard

Hi Kara,

Beyond the auto-recovery feature mentioned, there isn't another way that we could recover the files. I can't imagine what else would have happened to wipe out all the Storyline files, unless they had not been saved prior to publishing. The publish process doesn't automatically create a saved copy of the .story file. 

Please let us know if there is anything else we can assist with.