Thanks for reaching out and letting us know what you are running into with your project files.
Were you able to follow up with your IT team to help locate your saved project files? As Phil mentioned, these should be in the local location you chose to save and we do recommend working from your local drive (typically your C: Drive).
It looks like your email signature came through when you replied via email above. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
7 Replies
No Vicky unfortunately not.
Have you tried a search of your PC with *.story to try and locate the source file?
Unfortunately it doesn't seem to bring up anything - could be because my PC is locked down by our IT Dept
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Vicky Hughes
Learning & Development Champion
People & Leadership, Smith&Smith(r)
m:
+64 21 831 269
a:
1 Rockridge Avenue, Penrose, Auckland
w:
www.smithandsmith.co.nz e: Vicky.Hughes@smithandsmith.co.nz
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Hi Vicky
are you working locally from your C;drive or are you working from a network drive? Perhaps IT can scan the network for it if you can't
Thanks Wendy - this is the second project file that has gone missing - are you able explain why this may be happening?
Regards Vicky
[cid:image005.png@01D49231.35CFF160]
Vicky Hughes
Learning & Development Champion
People & Leadership, Smith&Smith(r)
m:
+64 21 831 269
a:
1 Rockridge Avenue, Penrose, Auckland
w:
www.smithandsmith.co.nz e: Vicky.Hughes@smithandsmith.co.nz
[cid:image006.png@01D49231.35CFF160] [cid:image007.png@01D49231.35CFF160]
Hi Vicky
not sure - perhaps you can log a support ticket with Articulate and they can investigate for you.
The project files should be where ever you save them. Storyline does not change the location or remove files.
Hi Vicky,
Thanks for reaching out and letting us know what you are running into with your project files.
Were you able to follow up with your IT team to help locate your saved project files? As Phil mentioned, these should be in the local location you chose to save and we do recommend working from your local drive (typically your C: Drive).
It looks like your email signature came through when you replied via email above. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
This discussion is closed. You can start a new discussion or contact Articulate Support.