It is never fun losing progress on your projects and I can only imagine the inconvenience. I would like to start helping you by checking the disk space on your laptop/desktop. Open a windows explorer>click on Computer/This PC>on the right hand window it will show you drives, check the space of your C: drive, if you are almost out of space you might want to delete some files that is not important to you. If this is not the case please try this:
- Click on Start button
- Click on run (if it is not visible for you, go to search and type run)
- On the box, type %temp%
- it will open a new window, press Ctrl + A to select all then press delete
- try the application again
If this did not help you fix the issue you can try the next step:
- click the start button
- click run (if it is not visible for you, go to search and type run)
- on the box type in %appdata%
- on the new window, double click on Articulate folder, then double click on Storyline folder
- delete all the files in the folder, that should free up some space.
3 Replies
Hi Hassy,
It is never fun losing progress on your projects and I can only imagine the inconvenience. I would like to start helping you by checking the disk space on your laptop/desktop. Open a windows explorer>click on Computer/This PC>on the right hand window it will show you drives, check the space of your C: drive, if you are almost out of space you might want to delete some files that is not important to you. If this is not the case please try this:
- Click on Start button
- Click on run (if it is not visible for you, go to search and type run)
- On the box, type %temp%
- it will open a new window, press Ctrl + A to select all then press delete
- try the application again
If this did not help you fix the issue you can try the next step:
- click the start button
- click run (if it is not visible for you, go to search and type run)
- on the box type in %appdata%
- on the new window, double click on Articulate folder, then double click on Storyline folder
- delete all the files in the folder, that should free up some space.
Hope this helps you out.
All the best on your projects.
Thank you for the reply Hans. I just checked and found innumerable files in the temp folder. I hope this has solved the issue.
No worries. Should you bump into issues do not hesitate to reach out.
All the best.
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