I am having an issue with a Storyline file (version 8:1412.921) not bookmarking as intended. This has been pinpointed to using the Mailto: trigger. When users select the link they are reporting losing connection to the LMS. Has there been any other reports of this happening?
have you tested this course in the SCORM Cloud to see if you get the same issue when clicking on the link? If it works as intended there, you may need to reach out to your LMS team for assistance.
Hi Emily! Thanks for getting back to me. This is currently happening on cloud.scorm.com and on our clients LMS.
If we click the link for the "send mail to" trigger (on page 79), the course does not register completion nor does the bookmarking take you back to the last page viewed (if the user continues through the course, closes out on any page past page 79).
If you do not click the "send mail to" link, the course completes as inteded on both cloud.scorm.com and our clients LMS. As well as resumes to the correct location when returning.
Hey Emily, thanks! The version I am using is Storyline 1 version 8:1412.921. I would like to be able to share my file with you so you can investigate further. However this is a confidential course that has been created. Do you have any problems with keeping the file itself confidential. The fixes discussed can be public. I just need the file to be private.
6 Replies
Hello Jeremie!
have you tested this course in the SCORM Cloud to see if you get the same issue when clicking on the link? If it works as intended there, you may need to reach out to your LMS team for assistance.
Hi Emily! Thanks for getting back to me. This is currently happening on cloud.scorm.com and on our clients LMS.
If we click the link for the "send mail to" trigger (on page 79), the course does not register completion nor does the bookmarking take you back to the last page viewed (if the user continues through the course, closes out on any page past page 79).
If you do not click the "send mail to" link, the course completes as inteded on both cloud.scorm.com and our clients LMS. As well as resumes to the correct location when returning.
Hello Jerenie,
i want to verify that you are using the latest update of Storyline. We did have any issue with the send email function, but this was corrected in Update 2.
you can also share the file here if you would like us to take a look.
Hey Emily, thanks! The version I am using is Storyline 1 version 8:1412.921. I would like to be able to share my file with you so you can investigate further. However this is a confidential course that has been created. Do you have any problems with keeping the file itself confidential. The fixes discussed can be public. I just need the file to be private.
Hello Jeremie!
You may want to look at the information here regarding Storyline 1 and the email trigger. You can also share the file privately here.
Thanks Emily. I am uploading the file to the link you provided above. Thank you for any and all help.
This discussion is closed. You can start a new discussion or contact Articulate Support.