I successfully installed Articulate 360 desktop, but when I was going to download Storyline and other apps from the Articulate website, I was warned not to by the Antivirus program. The alert says that the Articulate file contains "Malware Gen". Any suggestions as to how I can proceed? It is a little urgent since I'm working on a deadline. Your help will be very appreciated. Thank you.
1 Reply
Hello Yenney and welcome to E-Learning Heroes :)
Thanks for reaching out and letting us know what you are experiencing when installing your software.
I've opened up a support case on your behalf so that one of our support engineers can take a look and work 1:1 with you to get the issue resolved.
Be on the lookout for an e-mail from our team.
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