Manual deactivation?

I'm aware that there is a way to manually activate a license of Storyline by requesting a 'manual activation code' for instance if the pc that Storyline is on is behind a firewall.

Is there a way to manually deactivate a machine in the same situation?  For instance, if you want to transfer a license to another machine, but when you try it says the number of installations is exceeded.

Is this possible?

10 Replies
Cheryl Theis

I am having a newhard drivebeing put into my laptop, so I am assuming I need to deactivate myArticulate Products and reactivate when I get the laptop back. Is that correct?

Do I have to doanything with the Character Packages we have purchased?

Is there any otheradvice anyone has about file saving? 

Thanks in advancefor the help. I want to be prepared to make this a smooth upgrade. 

Ashley Terwilliger-Pollard

Hi Cheryl,

Yes, you'll want to deactivate it and then reactivate it on your new hard drive.  Also, I'd suggest backing up your .story files and any of your published files by placing them somewhere such as Dropbox as you likely save and publish to your local drive.  You'll also likely need to reinstall your Character packs since they're also installed on  your local drive.