Many users having issues with Storyline in Canvas. Both parties blaming the other. What are we to do as consumers?
Sep 24, 2020
I am not the only person who has been having trouble with Storyline in Canvas within the last month or so. See here:
I contacted Articulate Support and Canvas Support and here is what they had to say:
Articulate Support: "As much as I would like to provide assistance with the troubleshooting but, we don't support troubleshooting issues if it is only happening on a 3rd party's environment."
Canvas Support: "Since Storyline is a third-party product we unfortunately are not able to provide direct support for the content but you may want to try re-uploading the presentation that is not displaying properly to make sure that the appropriate files are in the course. "
This leaves us as the consumers without a solution, and without any indication that a solution is being worked on. Articulate and Canvas are among the most popular providers of their respective services, and users NEED the two to work together. Frankly I am baffled that neither party is interested in making this work.
4 Replies
Hi Matt,
Thank you for gathering the trends that you are seeing and for sharing the frustration you are experiencing.
I appreciate your willingness to continue to work with our team on this. I see that Michael, one of our Senior Technical Support Engineers, has reached out to work with you directly on this issue. The ability to test and replicate is key so that we can better understand and help you and other Canvas users.
Yes Michael has contacted me and is working on it. I appreciate the response.
We too are having similar issues. An upload that worked in July now does not display properly when uploaded today (the old upload still works). This does not bode well for Articulate and Canvas (mostly Articulate).
Hi Center for Educational Innovation,
Thanks for letting us know that you are experiencing similar issues.
Matt worked privately with Michael who is a Senior Technical Support Engineer on our team. They were able to identify some specific console errors in the LMS that Matt shared with the Canvas team to further investigate.
Many users mentioned that their older content is working fine, but when republished no longer worked. While a Storyline update was thought to be the culprit, Michael was able to upload a course using a much older version of SL360 (Update 32) which behaved the same way.
One find related to a Canvas update:
In reviewing their release notes, there is one on 09-03-2020, Canvas Domain, Email, and Server Management. The solution in the article is to allow these services through your institution’s firewall. Other affected individuals are in this thread in the Canvas forums.
This discussion is closed. You can start a new discussion or contact Articulate Support.