Marker box not showing the text

It's funny because it seems to be working when I'm on a layer, but not in the main slides.

Hi Amaia, is the marker in the layer or the base layer? Would you mind posting the single slide that is presenting the problem?

It happens in the base layers.

How can I post one to show it to you?

No worries--just click the "Add Attachment" button at the bottom of the text window when replying.

I already attached one in my first post. But here another one, as it happens in all my slides at the moment.

As you can see the tittle appears but not the description

Thanks for the second capture--I'm wondering if you wouldn't mind posting the actual slide from the SL file? Just save it as a separate file and post here. 

Sure, there you go.

Okay--I see this is an SL1 file. Opening it up in SL1, when I preview the slide, both the asterisk in the marker title and on click the description text shows. Did you post a separate file from your original source file?  Could be something corrupt with the source file.

Ok that's interesting. I did delete the rest of slides and save the file just with one slide, but the file is still the same and I still do not see the description on click.

Any other thoughts? on how to move forward?

Sure--you could try creating a rollover effect with a button that displays your text description.   Re-create the circle with the "i" in it and edit states to add the pre-built hover state.  In the hover state place your text description.  Just use the hover state and no other state. Do you need the title feature of the marker? You just had an asterisk in it. If yes, then add title to your text description.  This may be a simple solution.

Hi Amaia,

I also see the description on click - and just to confirm what I'm seeing is the text "Atlas will be replaced by Agresso as part of oneUNOPS from 01st Jan 2016. " 

Are you viewing this in Preview/Publish? What update of Storyline are you using? 

Hi,

Today I do see the description of the file I sent. Weird becasue I could not yesterday. I do not understand.

I am looking at my original file and the markers work in some of the scenes but not in others. This is very strange. Also, this never happened in my previous projects and when I open one of those, they show title and description as they should. I cannot share the project publicly because it's only internal for my organization but if you have a way for me to upload my project privately, I will be happy to do that.

Who should I contact to suggest that Articulate should have customer service not just at North American daytime?

Thanks!

Hi Amaia,

You're welcome to share your file here privately and our Support engineers work 24/7.  Only in the forums are the community moderators (such as myself) in north america and therefore work standard East Coast 9-5 pm hours. 

Please let me know once you send it along and I can follow along in your case as well. 

Thanks Ashley, I just sent it.

Thanks for taking a look at it!

Thanks Amaia and I'll follow along in your case (# 00698724 for my reference).