Marker issue: Initial hidden markers fail upon revisiting the page,

Hi All,

I am using Storyline 360 and am using markers to present additional information to the learner. In order to have some control over the learning path I have decided to hide the markers first and show them one at the time. The user must read them all before going to the next page.

During testing I found that upon first visiting the slide everything works as advertised. But when you go back to the slides, the markers are unhidden (as they should) but you cannot click on them to show the labels.

If I set 'Return to initinal state' all is okay.

I cannot see what I am doing wrong here, it is very simple Storyline logic.

Thanks for your help.



9 Replies
Alyssa Gomez

Thanks for sharing your file, Menno! I took a look, and I'm seeing some buggy behavior here. When you set the initial state of a marker to "Hidden" and add a trigger to change the marker to Normal when another object is clicked, the marker won't work correctly when the slide is revisited.

I'm really glad you brought this up since I don't see that this has been mentioned before in the forums. I'll create a report for this so my team can begin looking at next steps.

In the meantime, could you use a white rectangle to hide the markers instead of setting the initial state to "Hidden"?

Menno Verhorst

Hi Alyssa,

Thank you for getting back to me. Glad I canbe of some help making the product beteer.

The white square is not an option for me because the slides I've uploaded are just an example off an online course of 80+ slides. All which have similar functionalities and thus issues.

I there any way you can give me an ETA of a fix?





Alyssa Gomez

I completely understand, Menno. I don't have an ETA on a resolution at this time, but our team is looking at how many customers the bug affects and how seriously those customers are impacted. Those factors will help us to prioritize a fix. In case you're interested, here's some more information on our process for tackling bugs.


KiKi Denee

Hi, I am fairly new to this but have been trying to use markers as buttons to initiate "pop-ups" with explanatory information... I have been reading through questions and posts and watching the tutorial videos but my problem is that I never see the labels. They never show up for me to enter info into them. I have previewed the slide and they DO show up there but look like long, deflated balloons! I've already checked to make sure the audio only button is not checked. 

Any advice on what to do to bring out the labels so I can add text to them? 

Thank you!

Leslie McKerchie

Hi KiKi and welcome to E-Learning Heroes :)

Is the initial state of the marker set to hidden? We are aware of an issue with that as shared here in this thread.

If not, would you be able to share your .story file so that we can understand what you may be seeing? Please let us know what version of Storyline as well.

Ashley Terwilliger

Hi Kiki,

While you're viewing a slide to edit it, you can click on each marker and the label should pop up to allow you to add text. The first line will be the title, and the next section will be the label itself. 

If you wanted to let me know which version of Storyline you're using I can point you to a specific tutorial or record a quick video for you! 

Katie (Gokhshteyn) Riggio

Hi, Colton. So sorry you've come across this problem!

Although there isn't an update on a fix just yet, we promise to update everyone in this discussion as soon as new information is available. 

For now, would any of these workarounds work for your design?

  • Do not set the initial state of the marker to 'Hidden'
  • Set the slide to 'Reset to initial state' when revisiting

Let me know, and we're also happy to dig into your setup to explore any other solutions!