Hello. I have a Storyline file that uses several markers throughout the course. In the review tool, markers will open but not automatically close after the user clicks out of or visits another marker, resulting in all of them being open simletaneously. There are not triggers attached to the markers. I started expericing this issue after the latest update.
Please let me know how I can resolve this issue. Thank you.
I had to remove the selected state from the markers. Hope this helps.
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5 Replies
Hi, Dani.
Thank you for opening a support case! I see you're working with my teammate Renato, so you're in great hands!
Please reach out to Renato through the case if you have additional questions.
Please can you tell me how this was resolved? I'm currently having the same issue with my markers. Thanks
I had to remove the selected state from the markers. Hope this helps.
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Hi, Nicola.
If Dani's solution doesn't work for you, we're happy to take a look at your .story file to help troubleshoot!
You can submit it privately through a support case here.
Thank you :) I didn't have a selected state on mine but I did have visited. Removed the visited state and they're working as they should now.