I am experiencing a massive issue with the images at the moment. They are either disappeared or shrunk after i published and view the file in IE and Chrome. They looked ok in preview mode.
Desparately looking for a solution for this. Thanks heaps!!!
I'm sorry for the trouble. If you're experiencing unexpected behavior in Articulate Storyline, I'd recommend working through the steps in this article.
The image has been shrunk again after another publish. This is quite random and i have no idea what is causing this. I have attached the file for you to investigate, is just a page with text box on the left and an image on the right. And this happened to several other images on other slides as well.
Thanks for sharing your .story project file. I have created Articulate Support Case Number 00418191 on your behalf. You should expect to hear from a member of our team shortly, and I will be following along as well.
6 Replies
Good Morning, John.
I'm sorry for the trouble. If you're experiencing unexpected behavior in Articulate Storyline, I'd recommend working through the steps in this article.
If the problem persists, I would encourage you to send us a copy of your .story project file for a closer look. Thanks!
Hi Justin, Thanks for your feedback.
The images are now ok after the second publish, so not quite sure what went wrong the first time
regards
John
Hi Justin,
The image has been shrunk again after another publish. This is quite random and i have no idea what is causing this. I have attached the file for you to investigate, is just a page with text box on the left and an image on the right. And this happened to several other images on other slides as well.
Thanks and regards
John
Good Morning, John.
Thanks for sharing your .story project file. I have created Articulate Support Case Number 00418191 on your behalf. You should expect to hear from a member of our team shortly, and I will be following along as well.
Thanks again!
hi Justin, all is fine now. It appears that is our webserver that is causing the images to misbehave. Everything is good now. thanks!
Thanks for the update John and I'm happy to hear things are back to normal!
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