Master slide graphic disappears

It should work fine - if you upload your file here I can take a look at it. The one thing to check is to make sure you didn't "poke the eyes out" for that image on the master slide. If the visibility icon is unchecked, it will publish and preview without it visible as well.

Thanks for offering to take a look Jamie. I was hoping I'd come in this morning and it would magically be fixed, but not the case...

Hi Kristin,

I found the issue. On the master slide, you have your background image timed to come in around 8 seconds. However, on the question slide, the total timeline is only 5 seconds. Therefore, the background image will never come in because the timeline is only 5 seconds and it's not programmed to show until close to 8 seconds.

If you're wanting the background image to always be on the slide, you need to move it to 0 on the timeline for the master slide and remove the animation if you don't want it to animate in.

Hope that helps!

I meant 7 seconds - not 8 as I typed above. Also, I attached the picture instead of embedding it - oops!!

Ah-HA! What a silly little thing! I probably accidentally clicked on the timeline and set the playhead before I inserted the image. Thanks for figuring that out for me--Sometimes it just needs a fresh set of eyes

Been there, done that - and even bought the t-shirt.  =-)  Glad I could help!

Hi I have a similar issue, but even more mysterious: on my master, I copied an icon (the home icon at the top right), and it appears on the timeline, but not on the slide! No "hidden", no delay, it's first in the timeline, etc. I've used these templates many, many times, and why, suddenly, is it not working anymore? 

Attached is the culprit. Thanks to anyone who finds the unveil the mystery.

Open the Slide Master View: the first set has the icon in the timeline, but not appearing. The second is the place I copied the icon from (something I have done countless times).

Hi again, Helene  :)

I'll take a look at your story and see what I can figure out.

Hey Helene...  for some reason, on the first set of Master slides, the house icon was way off the stage.

I'm not sure why that happened if you just copied and pasted from that second set of master slides.  But when I moved it over, I was able to have it show in the slide view.

I've attached your modified project.  I hope that's helpful!

wow!! I can't even imagine why it was copied that far from the scene! Never happened before! you're a champion Crystal! And you must have a nice screen size to be able to see this!

Thank you!

You're welcome!  I just was zooming out on the slide, actually, because I'm not using my larger monitor.  Glad I could help.  :)