Hi all. Weird quirk that I'm hoping is an easy fix.
The master text color style is NOT transferring to the slides in my course. I've set it as black, and all of the text in my presentation is still white. I've tried resetting the slides, re-applying the master slide, picking a dozen other colors. Nothing works. Weirdly, if I change the FONT, it automatically changes across all the slides in the course. BUT NOT color. What am I doing wrong?
Also weirdly, the text shows that black is the selected color even though the display color is white.
Hi Ashley! I am not seeing this behavior either as Sheena mentioned. I had a slide in place, edited the master to a different font color, and my previous slide was updated and a newly inserted slide was correct as well.
It would be great to take a peek at your .story file and better understand perhaps.
Yes please! I must've done something wrong on the master slide and when applying it to course file. My coworkers can't figure out what I've done wrong either :(
This is a cut version of the course since the full one is like 300 mb.
Hi Ashley! I'm going to assume that your slides were made prior to your master?
It looks like your slides are not utilizing the same 'text box' that is displaying on your master, so that would certainly explain why the layout is not updating your slides. If you insert a new slide utilizing your slide master, I think you will see the difference. It's as simple as 'Text Box' on your slides and the actual place holder being 'Text Box 1'.
Then why would the font change across all the slides but not the color? That's kind of weird!
They're both title text boxes.... Is there an easy way to do a mass change of all the text boxes so they're the same? Can we rename the one on the Master Slide to match? Or some way to tie the title text boxes from the course file to the theme's title text boxes??
Oh well now this is weird.... so in the Russian file here, the font isn't changing, but when I was working in the Portuguese file of the same course and applied the theme, the font would change but the color of it would not! Its like it works in SOME of our course files and not in others........
You'll need to apply new master slides to the individual slides in question. You could look at importing your existing project into a new project that contains these slides and then go through applying the updated slide masters. Here is a bit more information on how to apply the slide masters and add them into a course.
What can I say? I simply created the Master Slide and subsequent slide layouts from scratch. When you say "not able to replicate in a new file," are you referring to simply creating a new file, vs. saving my file as a template and then creating a new file?
BTW... I think it's great that you're able to create a file that works on your end, but that doesn't really handle the fact that my file is not working. And this is not the first time my team has experienced this kind of issue with SL.
Thanks for coming back around. I wanted to confirm what exactly is the issue you're running into, as this original discussion focused on issues with text and fonts from the master slide, but then I noticed that Leslie mentioned the colors on the slide master as an issue? I opened up your file, and I saw one slide that didn't have any items applied to it, so I double checked your slide masters and saw that they were using the UHC Sans font and that there were a few with colors set up as green or grey. I was able to apply the masters when I choose to "Insert slide-> Basic layouts" and then choosing from your masters.
I tested this using the .story file to start a brand new file and then I also imported it in as a template - so two separate ways and it worked for me each time. Leslie saw something different on your file, so it does sound like it's specific to the file and could be causing different behavior for all of us. Since a brand new file worked normally for her, and we may be misunderstanding and therefore not able to replicate your issue, can you describe exactly what you're seeing and what you'd expect to see? Also any other steps you go through to replicate and set up this course, that would be helpful for us to investigate a bit further.
While I appreciate your help, I don't find it helpful to constantly have to explain what the situation is on our end. It is as simple as this:
1) Set up slide master (and subsequent slide layouts) with a title using a BLACK font color.
2) Apply slide layout of your choice.
3) Note that the text color of the title is WHITE, not black.
Leslie's statement is right on the mark: "Are you referring to the color on the master slide not being utilized in the actual slide? If so, I'm seeing that in your file."
As to your statement "this original discussion focused on issues with text and fonts from the master slide," I think you need to refer to the opening statement of the original discussion:
"The master text color style is NOT transferring to the slides in my course. I've set it as black, and all of the text in my presentation is still white."
This is exactly the problem my team is noting as well.
Our various in-house teams experience a number of inconsistent behavior with SL 2. Is there someone that I can escalate our list of issue too?
I apologize for the miscommunication and misunderstanding, and I'd be happy to get you working with our Support Engineers so that there is a continuity of support for your particular issue, especially since I experienced a different behavior than you described.
Please keep an eye out for an email from our Support team.
The issue is, most likely, the theme colors overriding the text colors of the master slides. To me, the Master slide choices should override the theme templates. There should be a way to disable themes or allow all Master slide attributes to override the themes and theme colors.
Hi there Emerson! I'd love to get a better understanding of what's going on in your file. Could you possibly share some screenshots or a screen recording of how the theme colors are overriding master slide colors?
I have a similar problem with type style. Titles that were previously in Arial Narrow have been changed to Imago in the master slide, but that has not changed the typestyle in existing slides, nor does it affect the title in new slides: When creating a new slide based on the master slide using Imago, the title continues to be in Arial Narrow. See attached.
It looks like there are two masters - one with the Arial narrow setup, and one with the Imago. You'd want to make sure you're adding slides based on the 2nd master. I don't have the font installed, but I could see the change occurring when I chose to insert a new slide master from that 2nd grouping.
If you can share that font file, I'm happy to test further and create a quick Peek showing you what I see.
Although the 3 out of 4 slides that are a problem were specifically based on the correct master, I have deleted the other master anyway and the problem persists.
Am attaching this revised file, along with the Imago type face.
Any illumination you can shine on this problem will be appreciated.
Thanks so much for sharing those files with me. I was able to correct the heading font by changing the font theme in the Slide Master, and by recreating the header text placeholder.
I appreciate your help and this works for us. At the same time, is this not a bug: The documentation is that changes made to a master slide or master layout are then carried to all existing slides and new slides. This work around shows that is not always the case and existing placeholders need to be deleted and recreated.
If you're also using a font theme, you'll want to make sure that your slide masters are also using that font theme, otherwise the two items will be out of step and will not show the font as you'd expect.
Also, when needing to use the font theme, the title placeholder should be picking up the header font. If you were using a different placeholder, it may not reflect what you'd set in the theme.
Setting those two pieces up correctly would have it reflect on your slides once you've used that master.
That's new information to me. It seemed only logical that changing the theme in one place would change it for the entire project, and I can't see any benefit in having one theme applied to the masters and a different theme applied to all manual formatting. But if that's the way it works, now we know.
40 Replies
Hi Ashley,
Please look at the screenshots. It's working fine here. Is it possible for you to share your story file maybe with just one slide?
Hi Ashley! I am not seeing this behavior either as Sheena mentioned. I had a slide in place, edited the master to a different font color, and my previous slide was updated and a newly inserted slide was correct as well.
It would be great to take a peek at your .story file and better understand perhaps.
Yes please! I must've done something wrong on the master slide and when applying it to course file. My coworkers can't figure out what I've done wrong either :(
This is a cut version of the course since the full one is like 300 mb.
Hi Ashley! I'm going to assume that your slides were made prior to your master?
It looks like your slides are not utilizing the same 'text box' that is displaying on your master, so that would certainly explain why the layout is not updating your slides. If you insert a new slide utilizing your slide master, I think you will see the difference. It's as simple as 'Text Box' on your slides and the actual place holder being 'Text Box 1'.
Then why would the font change across all the slides but not the color? That's kind of weird!
They're both title text boxes.... Is there an easy way to do a mass change of all the text boxes so they're the same? Can we rename the one on the Master Slide to match? Or some way to tie the title text boxes from the course file to the theme's title text boxes??
Oh well now this is weird.... so in the Russian file here, the font isn't changing, but when I was working in the Portuguese file of the same course and applied the theme, the font would change but the color of it would not! Its like it works in SOME of our course files and not in others........
Or maybe this needs to be my question: How do I make a master slide that will accurately affect ALL of the slides in my course?
Hi Ashley!
You'll need to apply new master slides to the individual slides in question. You could look at importing your existing project into a new project that contains these slides and then go through applying the updated slide masters. Here is a bit more information on how to apply the slide masters and add them into a course.
Well. That's what we did with the theme we created that's not working.... so how do we adjust the master slides to keep the problem from happening?
We'll also try importing the existing project into a new project and see if that helps.
The import may be the key for you here.
Ashley,
You are not alone in this matter. Leslie and Sheena, I am having the same problem. Attached is a sample file for you to look at.
Mark!
Are you referring to the color on the master slide not being utilized in the actual slide? If so, I'm seeing that in your file.
I am not able to replicate in a new file though.
Can you walk me through how you created that example so that I can attempt to reproduce?
Hi Leslie,
What can I say? I simply created the Master Slide and subsequent slide layouts from scratch. When you say "not able to replicate in a new file," are you referring to simply creating a new file, vs. saving my file as a template and then creating a new file?
BTW... I think it's great that you're able to create a file that works on your end, but that doesn't really handle the fact that my file is not working. And this is not the first time my team has experienced this kind of issue with SL.
Hi Mark,
Thanks for coming back around. I wanted to confirm what exactly is the issue you're running into, as this original discussion focused on issues with text and fonts from the master slide, but then I noticed that Leslie mentioned the colors on the slide master as an issue? I opened up your file, and I saw one slide that didn't have any items applied to it, so I double checked your slide masters and saw that they were using the UHC Sans font and that there were a few with colors set up as green or grey. I was able to apply the masters when I choose to "Insert slide-> Basic layouts" and then choosing from your masters.
I tested this using the .story file to start a brand new file and then I also imported it in as a template - so two separate ways and it worked for me each time. Leslie saw something different on your file, so it does sound like it's specific to the file and could be causing different behavior for all of us. Since a brand new file worked normally for her, and we may be misunderstanding and therefore not able to replicate your issue, can you describe exactly what you're seeing and what you'd expect to see? Also any other steps you go through to replicate and set up this course, that would be helpful for us to investigate a bit further.
Hi Ashley,
While I appreciate your help, I don't find it helpful to constantly have to explain what the situation is on our end. It is as simple as this:
1) Set up slide master (and subsequent slide layouts) with a title using a BLACK font color.
2) Apply slide layout of your choice.
3) Note that the text color of the title is WHITE, not black.
Leslie's statement is right on the mark: "Are you referring to the color on the master slide not being utilized in the actual slide? If so, I'm seeing that in your file."
As to your statement "this original discussion focused on issues with text and fonts from the master slide," I think you need to refer to the opening statement of the original discussion:
"The master text color style is NOT transferring to the slides in my course. I've set it as black, and all of the text in my presentation is still white."
This is exactly the problem my team is noting as well.
Our various in-house teams experience a number of inconsistent behavior with SL 2. Is there someone that I can escalate our list of issue too?
Thank you.
Hi Mark,
I apologize for the miscommunication and misunderstanding, and I'd be happy to get you working with our Support Engineers so that there is a continuity of support for your particular issue, especially since I experienced a different behavior than you described.
Please keep an eye out for an email from our Support team.
The issue is, most likely, the theme colors overriding the text colors of the master slides. To me, the Master slide choices should override the theme templates. There should be a way to disable themes or allow all Master slide attributes to override the themes and theme colors.
Hi there Emerson! I'd love to get a better understanding of what's going on in your file. Could you possibly share some screenshots or a screen recording of how the theme colors are overriding master slide colors?
I have a similar problem with type style. Titles that were previously in Arial Narrow have been changed to Imago in the master slide, but that has not changed the typestyle in existing slides, nor does it affect the title in new slides: When creating a new slide based on the master slide using Imago, the title continues to be in Arial Narrow. See attached.
Please help.
Hi John,
It looks like there are two masters - one with the Arial narrow setup, and one with the Imago. You'd want to make sure you're adding slides based on the 2nd master. I don't have the font installed, but I could see the change occurring when I chose to insert a new slide master from that 2nd grouping.
If you can share that font file, I'm happy to test further and create a quick Peek showing you what I see.
Thanks Ashley,
Although the 3 out of 4 slides that are a problem were specifically based on the correct master, I have deleted the other master anyway and the problem persists.
Am attaching this revised file, along with the Imago type face.
Any illumination you can shine on this problem will be appreciated.
Hi there John!
Thanks so much for sharing those files with me. I was able to correct the heading font by changing the font theme in the Slide Master, and by recreating the header text placeholder.
Check out this video to see those steps in action!
Thanks Alyssa,
I appreciate your help and this works for us. At the same time, is this not a bug: The documentation is that changes made to a master slide or master layout are then carried to all existing slides and new slides. This work around shows that is not always the case and existing placeholders need to be deleted and recreated.
Hi John,
If you're also using a font theme, you'll want to make sure that your slide masters are also using that font theme, otherwise the two items will be out of step and will not show the font as you'd expect.
Also, when needing to use the font theme, the title placeholder should be picking up the header font. If you were using a different placeholder, it may not reflect what you'd set in the theme.
Setting those two pieces up correctly would have it reflect on your slides once you've used that master.
Hope that helps clarify.
Thanks Ashley,
That's new information to me. It seemed only logical that changing the theme in one place would change it for the entire project, and I can't see any benefit in having one theme applied to the masters and a different theme applied to all manual formatting. But if that's the way it works, now we know.