Master Slide Text Style Not Working

Hi all. Weird quirk that I'm hoping is an easy fix.

The master text color style is NOT transferring to the slides in my course. I've set it as black, and all of the text in my presentation is still white. I've tried resetting the slides, re-applying the master slide, picking a dozen other colors. Nothing works. Weirdly, if I change the FONT, it automatically changes across all the slides in the course. BUT NOT color. What am I doing wrong?

Also weirdly, the text shows that black is the selected color even though the display color is white.  

40 Replies
Martin Dean

Hi Alyssa

I have had real problems with Master headings not working and had 3 separate instances where SL has crashed.  I have uninstalled and re-installed SL 360 in case the application had corrupted.

The problem right now (I have had many this week related to this issue) is that the heading font in the slide master is WHITE and yet any slide (new or existing) places it in BLACK

I followed your video steps and have created a Custom Font Theme as you suggested but alas this is not working.

I have to agree with John Morley (this thread) that this is indeed a bug and needs to be urgently investigated.

FYI - here are some of the things I have had to contend with this week on this issue:

  • Master not allowing TITLE to be switched on/off
  • SL crashing while deleting unused Master Layouts
  • Slide displaying heading from master as Metric Light 16 point but on comparison with other text of that font and size - SL is displaying something different (even though it says it is displaying Metric Light 16) - Yes I have re-installed the font just in case!
  • Slide master main editing area not changing when clicking on slide master thumbnails....

I have re-installed the application but this makes no difference.

Ashley Terwilliger

Hi Martin,

Let's get to the root of the crashing first, and then we can determine from there the issues you're running into with the master slides, as the additional items you're describing isn't something I can replicate either. 

It sounds like you already reinstalled Storyline, following the repair steps here?  

I'd want to have you work with our Support engineers next as they can dig in a bit deeper on the issue of Storyline crashing. I've started a case for you, and you'll see an email shortly. 

Libby Doran

I have had the same issue. I had duplicated a master slide layout and just wanted to change the colours. Weird things started happening including changes to typeface size and colour. I had to redo all the master slide text containers and rebuild all my slides: applying the fixed master to fresh slides. 

John Morley

An observation is that there is no access to a theme when editing feedback masters, which could lead to a conclusion that there is some sort of hidden theme driving the format of feedback layers and anything the user does to the visible masters is filtered through and changed by this hidden theme (see attached; and no, what you see there in the master is not what appears when applied.)

Karthick Richard

Hi, Team, 

Has this issue been resolved? I've recreated the issue in the attached file.

When the font style is set to Grey Title in Slide Master, new slides based on the layout use this font style. 

If you then change the font style to Red Title in Slide Master, the older slides don't switch to the red font unless you manually edit the font for each slide.

Lauren Connelly

Hello Karthick!

This bug is still open where the colors are not properly applied when a layout created in Feedback master is used on a layer. We are currently prioritizing other bug fixes, so this hasn't made it on our roadmap yet. When we have an update, we'll make sure to report back to this discussion.

I appreciate you sharing a workaround as well! This is helpful for others who come across this discussion running into a similar snag.

Maria Costa-Stienstra

Hi, John and Karthick.

We appreciate your patience while our team investigated this.

I am happy to share some great news! We fixed the issue you reported where:
Colors are not properly applied when a layout created in Feedback master is used on a layer

Be sure to install the latest Storyline 360 update (Build 3.49.24347.0) to take advantage of all the recent features and fixes. 

If the problem happens again, please let us know, or you can always work directly with our support engineers here.