Max File Size

Jul 20, 2016

I have read the threads about course length etc. This question is about pure file size. The course I'm working on has 24 slides plus quiz questions. Each slide is a video (from 2 minutes to 10 minutes long) and each slide includes closed captioning for the video. The current .story file size is 3.2GB. This worked fine for a couple of months, but now when I go to open the .story file I get the dialog box that the file is locked. The file path is short, c:hospsafety/safety.story, I have uninstalled Storyline 2 using the Storyline uninstall tool, reinstalled Storyline, .NET and Flash player. But the file will not open. Is this due to file size or is there another factor I'm missing?

10 Replies

Ron Price
Partner

almost 8 years ago07/20/16 at 4:49 pm (UTC)

I doubt that file size is the issue - that is not very big. You may need to consider submitting a case and letting the support team have a look - https://www.articulate.com/support/contact/submit.php

Bruce Drummond
Author

almost 8 years ago07/20/16 at 5:11 pm (UTC)

Thanks. Follwed your link and have submitted the .story file.

Leslie McKerchie
Staff

almost 8 years ago07/20/16 at 6:58 pm (UTC)

Hi Bruce!

Thanks for letting us know that you reached out to the support team. I see your case (00854189) and you should be hearing from someone soon. I'll follow along as well.

Leslie McKerchie
Staff

almost 8 years ago07/21/16 at 2:37 pm (UTC)

Hi again Bruce! I popped in to check on your case this morning and it looks like you are working with Angelo currently.

I will continue to follow along.

Bruce Drummond
Author

almost 8 years ago07/21/16 at 2:47 pm (UTC)

Thanks Leslie

Steve Stark

over 7 years ago12/28/16 at 10:22 pm (UTC)

Bruce, would you mind sharing the outcome of your support case with us?

Leslie McKerchie
Staff

over 7 years ago12/29/16 at 1:04 pm (UTC)

Hey Steve - I'm not sure if Bruce is still subscribed here, but I popped in to check on the case for you.

It looks like our team was not able to duplicate the issue reported here, and a published example and newly imported file was provided to Bruce. We did not hear back from the user, so I cannot verify that this did the trick.

I'd recommend trying the solution shared with Bruce if you are having a similar issue:

Here's how to import slides or the whole project files from another Articulate Storyline project

Just let us know if you need further assistance.