Maximized Storyline 2 window does not respect Desktop taskbar position

Hi fellows,

I suffer from a technical problem how Storyline 2 repositions the application window when you click the Maximize icon and you have positioned your Windows Taskbar on either the left side or the right side. I have attached a snagit of this.

As you can see, Storyline 2 actually resizes the window to the CORRECT SIZE. It subtracts the number of pixels that my Windows taskbar is wide from the total window size. 

But. It does not offset the position, so I end up having the first bit of my Storyline 2 window covered up by my task bar, and I can see a gap in the right side of the window which matches width exactly.

Wrong window position

Other Windows apps respect this, and I need my Windows taskbar positioned there to give me more vertical space (I curse the day when we were force fed 16:9 screens by customer hating pc manufacturers. I curse it!)

 QA, can you add this to your list of known issues?

26 Replies
Soren J Birch

I am on Windows 7 Enterprise 32 bit. I run with two screens, but that does not seem to be the issue.

If I MOVE my taskbar, yes, Storyline 2 does indeed reposition itself. But try to leave your taskbar as on my screen (to the left). Shut down Storyline 2. Open it again. Did it position itself in the exact same spot you closed it in, offset a bit from the left or has it again crawled under the taskbar as it does on my system?

Your Storyline 2 window should be Maximized to see this 

Ashley Terwilliger

Hi Soren,

Thanks for offering a further explanation of the steps you go through to see this issue. I am now able to replicate it based on your explanation when the task bar is on the left hand side - the right hand side seems to work fine. I've shared t his with our QA team and once I have additional information to share I'll post it here, but I can't offer a time frame in regards to this issue. 

Please continue to use a workaround of, moving your task bar to the bottom or right, or not maximizing Storyline to fill the entire window so that elements are not blocked by the task bar on the left. 

Glen Murdock

I'm having the same issue. Right now, the only workaround is to just manually position the window frame edges where they ought to be.

Interestingly enough, I was having issues with Storyline 2 overlapping my taskbar when it was on the bottom - by positioning it on the left I now have it maintaining itself 'on top' - but with Storyline offset and underneath it as described above.

Glen Murdock

This must be a tough one to figure out, it's been a while! Thanks for keeping on it though!

I imagine it's hard to replicate consistently, sometimes Storyline remembers the size/placement settings I had for a previous session, other times it tucks in behind the taskbar and resumes an odd dimensional aspect. It's very mysterious.

K C

Storyline 360, when maximized, does not respect my Windows taskbar either. It fills the entire screen, making multitasking very difficult. Of course, if I manually size the application then I can still see everything, but that sort of defeats the purpose of having a maximize button (and is counter to how every other Windows application behaves). This is happening for me on v3.19.16600.0 on Windows 10 with taskbar at the bottom default location. Any patch for this would be greatly appreciated.

Crystal Horn

Hi K C!  I'm sorry you're seeing some issues with Storyline maximizing.... I promise we aren't trying to take over your screen.  😏

I did a few tests on my Windows with the taskbar in different locations, and Storyline didn't overtake the screen.  Tell me about your monitor setup - are you on dual monitors?  What is your screen resolution?  If you can send a Peek my way of this behavior, that will be helpful too!

Leslie McKerchie

Thanks for the additional information K C. Is that the monitor where you're experiencing difficulty? 

I'm certain I've never heard of that set-up before, actually I didn't even know that was an option, so perhaps you're on the right path.

Our system requirements state 1,280 x 800 screen resolution or higher for the display and 1080x1920 doesn't fit. 

If you remove this monitor from the mix, does that alleviate the issue you are seeing?