Maximized Storyline 2 window does not respect Desktop taskbar position
Feb 16, 2015
Hi fellows,
I suffer from a technical problem how Storyline 2 repositions the application window when you click the Maximize icon and you have positioned your Windows Taskbar on either the left side or the right side. I have attached a snagit of this.
As you can see, Storyline 2 actually resizes the window to the CORRECT SIZE. It subtracts the number of pixels that my Windows taskbar is wide from the total window size.
But. It does not offset the position, so I end up having the first bit of my Storyline 2 window covered up by my task bar, and I can see a gap in the right side of the window which matches width exactly.
Other Windows apps respect this, and I need my Windows taskbar positioned there to give me more vertical space (I curse the day when we were force fed 16:9 screens by customer hating pc manufacturers. I curse it!)
QA, can you add this to your list of known issues?
26 Replies
Hi Soren,
I just tried this on my system (Windows 8.1) and it behaved normally and moved Storyline to the left or right depending on where the taskbar was located. I am only on my laptop though - not sure if I were using my wide screen monitor. What version of windows are you utilizing?
I am on Windows 7 Enterprise 32 bit. I run with two screens, but that does not seem to be the issue.
If I MOVE my taskbar, yes, Storyline 2 does indeed reposition itself. But try to leave your taskbar as on my screen (to the left). Shut down Storyline 2. Open it again. Did it position itself in the exact same spot you closed it in, offset a bit from the left or has it again crawled under the taskbar as it does on my system?
Your Storyline 2 window should be Maximized to see this
Hi Soren,
Thanks for offering a further explanation of the steps you go through to see this issue. I am now able to replicate it based on your explanation when the task bar is on the left hand side - the right hand side seems to work fine. I've shared t his with our QA team and once I have additional information to share I'll post it here, but I can't offer a time frame in regards to this issue.
Please continue to use a workaround of, moving your task bar to the bottom or right, or not maximizing Storyline to fill the entire window so that elements are not blocked by the task bar on the left.
Hi Ashley,
For your QA Department you can add this
I reproduced the step on Storyline 2 Update 4 installed on my Windows 8.1 pc at home. Attached image that shows the incorrect offset
Thanks Soren - that's the same set up I have so it doesn't seem to be specific to Windows 7.
I'm having the same issue. Right now, the only workaround is to just manually position the window frame edges where they ought to be.
Interestingly enough, I was having issues with Storyline 2 overlapping my taskbar when it was on the bottom - by positioning it on the left I now have it maintaining itself 'on top' - but with Storyline offset and underneath it as described above.
Sorry to hear that you ran into this issue as well Glen. I do not have an update to provide as this is still in the hands of our QA Team.
Sounds good, thanks!
I've just started a discussion regarding this issue and then noticed this thread. Just wondering, Is this issue going to be fixed on your next update?
Hi Nikil,
We're unable to share a timeline or dates in regards to fixes or updates, but once we do have additional information to share we'll include the information here as this thread is tagged for update in connection with the QA report we've filed.
This must be a tough one to figure out, it's been a while! Thanks for keeping on it though!
I imagine it's hard to replicate consistently, sometimes Storyline remembers the size/placement settings I had for a previous session, other times it tucks in behind the taskbar and resumes an odd dimensional aspect. It's very mysterious.
Any updates, it's quite annoying when working on a small laptop screen when I'm remote. Using Alt-tab works, but a mouse stroke is much more efficient and one of the reasons the task bar is there in the first place.
Hi Ian,
No updates at this time, but I do see that our team noted it seems to occur mostly when the task bar is placed at the top so you may want to look at using it from the bottom of your screen. We'll update you here if there is anything else to share.
I'm experiencing the same problem.
Are there any updates to share, please?
Hi Asu,
This issue is still with our QA team for additional review so I don't have any information to share at this point. We'll be sure to update this thread once there is information to share.
I have my taskbar at the bottom and it's still happening. This has been an issue for me since I upgraded to AS2 over a year ago. I'm using Office 2016 on a PC.
I have responded to your similar post here as well Corrine.
From my experience none of the Articulate maximized window products have ever respected Windows Popup on my disk image. It's stumbling block to my workflow to this day. But thanks for the workaround I'll try to remember it...
Hi. Has there been any update or a work-around to this? I am unable to complete work while using my laptop, as I can't see some of the buttons, scroll bar, etc. at the bottom. I attached a picture so you can see the furthest down I can see. I appreciate your help!
Hi Elizabeth, sorry you're running into this! We're still monitoring this issue in Storyline 2, but it shouldn't be happening in Storyline 3 or Storyline 360. What version are you using?
Storyline 360, when maximized, does not respect my Windows taskbar either. It fills the entire screen, making multitasking very difficult. Of course, if I manually size the application then I can still see everything, but that sort of defeats the purpose of having a maximize button (and is counter to how every other Windows application behaves). This is happening for me on v3.19.16600.0 on Windows 10 with taskbar at the bottom default location. Any patch for this would be greatly appreciated.
Hi K C! I'm sorry you're seeing some issues with Storyline maximizing.... I promise we aren't trying to take over your screen. 😏
I did a few tests on my Windows with the taskbar in different locations, and Storyline didn't overtake the screen. Tell me about your monitor setup - are you on dual monitors? What is your screen resolution? If you can send a Peek my way of this behavior, that will be helpful too!
Hi Crystal, I have three monitors: 1920x1080, 1920x1080, and 1080x1920. Main screen with taskbar is one of the 1920x1080 ones, but I assume the vertically oriented monitor is the one throwing Storyline for a loop.
Thanks for the additional information K C. Is that the monitor where you're experiencing difficulty?
I'm certain I've never heard of that set-up before, actually I didn't even know that was an option, so perhaps you're on the right path.
Our system requirements state 1,280 x 800 screen resolution or higher for the display and 1080x1920 doesn't fit.
If you remove this monitor from the mix, does that alleviate the issue you are seeing?
No, I only use Storyline on the main display, where the taskbar is, with a resolution of 1920x1080. Even when the secondary, vertical monitor is removed from the mix altogether the problem persists.
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