3 Replies
Christine Hendrickson

Hi Katie,

How are you viewing the HTML5 content? Are you viewing it through an LMS, web server? Also are you running the course on a PC, or on an iPad?

How large are the videos?

There shouldn't be a limit, but size will affect the performance, especially if you're viewing it from a mobile device. It can also be related to internet connections, etc.

Can you share a little more detail?

Thanks!

Katie Mohamed

Thank you for your quick response!

How are you viewing the HTML5 content? Are you viewing it through an LMS, web server? Also are you running the course on a PC, or on an iPad?

We are using a PC now, but it is intended for an iPad. The client does not want to use the Articulate App

How large are the videos? 25 slides total. All of the movies are .mov files. I read somewhere that SL prefers MP4 files. Is this correct?

Intro Slide:  25.1 MB

Slide 15: 46 MB

Slide 16: 100 MB

Is there a pre-loader that we can incorporate into the course??

Plus, Now we've just viewed the course without movies in HTML5 on the iPad and the player is blinking intermittently??

I apologize for the additional questions. We have  a few things to work out...

Christine Hendrickson

Hi Katie!

No need to apologize, that's why we're here :)

Thanks for getting back to me and sharing that information!

The blinking/flickering issue is one that we're currently working on - I'd suggest making sure you're running the most recent version of Storyline just to make sure that you're publishing with the most recent enhancements for HTML5 output. 

To find this information, click on "Help" and "About Articulate Storyline".

If you're not running version 3 (1305.2012), please download and install the update using the link below:

Articulate - Storyline Update 3

Once you've finished installing the update, please republish and test your course on the iPad.

Also, yes, Storyline works best with MP4 videos - but Storyline will also encode other video types into this format. 

Here's more information:

* For a list of supported video file formats, click here.

So, the MOV files should be encoded to MP4 when you publish. Sometimes, though, it does help to insert the videos in MP4 format from the start, but I don't know if that will affect the delay you're seeing. 

If you've tried updating, or if you've already updated and you still see some hiccups, are you able to share a link to the uploaded content? I'd be happy to take a look and see if I notice any delays with the videos. If there's something specific you'd like me to check out, please let me know the steps you take to reproduce the issue.

Thanks!