Media disappeared

Hello, 

I have a problem : one of my story file has lost all its media ! I mean, I saw them in the miniatures at the left of the screen, but no in the slide. But, the most wounderful thing is the fact that I saw their name in the Timeline, and in the slide I continue to have their rectangle in dotted line showing their space... 

There are many slides, so have you any idea ? 

Thank you very much, 

Sebastien Greffet

2 Replies
Peter Anderson

Hi Sebastien, 

I'd start by checking the usual suspects aren't at play, like confirming your DPI is at 96. And of course, you'll want to be sure you're following the basic rules to prevent strange behavior:

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names.

Finally, a simple repair may fix the problem.

If nothing helps, can you share the file? 

Thanks!