Is this a bug? I keep having pictures or video I've placed inside of markers disappear. I don't mind so much for the pictures, but the video is one video that I have to cut up every time it does this (which takes forever for some reason). I had hoped they'd reappear in the published file, but no luck.
For images, I have experienced what you describe when I used the Change Picture option in the Picture Tools > Format tab. If I want to swap out a picture in a marker, I instead use Marker Tools > Format > Media > Delete Media, and then I import a new picture using Marker Tools > Format > Media > Picture from file.
I haven't had the need to put a video in a marker but I imagine the same workaround will work for that media type as well.
Thanks for the information. I was able to reproduce the issue on my side with both images and video. We'll address that in the next update.
Quick note: The issue occurs after you use the change picture option in media, save the file & then reopen it. For videos, the issue happens after you edit the video, save, close, and then reopen the file.
3 Replies
Ashley,
For images, I have experienced what you describe when I used the Change Picture option in the Picture Tools > Format tab. If I want to swap out a picture in a marker, I instead use Marker Tools > Format > Media > Delete Media, and then I import a new picture using Marker Tools > Format > Media > Picture from file.
I haven't had the need to put a video in a marker but I imagine the same workaround will work for that media type as well.
Hope that resolves the issue for you.
Steve Gannon
GanTek Multimedia
I will definitely let you know!
Hi Ashley & Steve,
Thanks for the information. I was able to reproduce the issue on my side with both images and video. We'll address that in the next update.
Quick note: The issue occurs after you use the change picture option in media, save the file & then reopen it. For videos, the issue happens after you edit the video, save, close, and then reopen the file.
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