Media Library

Jul 03, 2020

Whenever I click on Characters in my Media Library, my entire application closes. I've tried multiple times over the past couple of days. Is this a glitch anyone's aware of?

1 Reply
Vincent Scoma

Hi Dyan,

I am sorry to hear that you are running into this snag with the Media Library. A couple of questions for you as we jump in: 

  • Does this behavior appear when clicking on other media in the Media Library? 
  • Does this issue occur in a new file? 

If this is happening in new files as well, it may help to run a repair of Storyline 360. You can find more details on this workflow here: 

Please keep us posted and let us know if you have any questions! 

This discussion is closed. You can start a new discussion or contact Articulate Support.