Media Library Editing Problem


we are a small e-Learning developer Team from germany and we have a problem with the Media Library in Storyline 360. We tried to edit one of our icons (png) by using the Media Library and the edit button. But everytime we klick it (even if we hold) it opens paint. We want Photoshop oder Illustrator instead. Does anyone know how we can fix this? Is there a config or something to tell storyline to allow other programs then paint? All the Videos we found and the manual showed that you can just klick edit and choose a program. But we never get that option. 

Thanks alot! Greetings from Germany! 

4 Replies
Maura Sullivan

Moin from South Carolina!

Steps I followed to test this issue:

View Media Library > Images > Clicked on a PNG that was exported from Illustrator > Clicked Edit Icon > Clicked Adobe Illustrator 2021 > PNG opened in Illustrator.

This way of editing wouldn't be helpful in my workflow. I work on simulations where I have to recreate entire computer screens. I manually replace sensitive information with logical fake data for privacy reasons.

I always keep the *.ai file open on another monitor. I edit my image in Illustrator > Export the Artboard > Save for Web > Optimize Type or Art (as needed) > and scale it up to the exact size needed. Then I select the old image in Storyline > Format Picture > Replace Picture > Picture from File > Folder where saved.

I hope this helps! I'm using Windows 10 and Illustrator 2021. 

Yoon Falk Jensen

Thanks for contacting Articulate Support!

I understand you want to know why your other editing applications aren't showing on the dropdown. You'd also like to know why Paint is the default application that opens whenever you use Storyline 360 Media library's "Edit" button.

We've had reports like this before, and we found that the users experiencing this issue have user profiles that their IT didn't grant administrative privileges to the other editing tools available on their machines.

Here are a few reasons why this happens and how to fix them. You will need to contact your IT for these because some troubleshooting steps require editing the registry directly, which can be destructive if you delete/modify the wrong setting.

  1. The restriction may have something to do with a group policy preventing access to .NET framework. Storyline 360 relies on this API to display tooltips and context menus like the one you're missing.
  1. Your IT may have blocked access to that specific context menu by removing the following keys from the registry to prevent users from changing the default file types for each application:

[HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Open With] [HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Open With EncryptionMenu]

If these registry keys are missing on your machine, your IT must recreate them for your user profile. These are the keys that you need to recreate:

[HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Open With] @="{09799AFB-AD67-11d1-ABCD-00C04FC30936}"

[HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Open With EncryptionMenu] @="{A470F8CF-A1E8-4f65-8335-227475AA5C46}"

Another solution would be to reset the associated apps for each image file type to allow you to choose an application each time you use the "Edit image" feature in Storyline. You would have to repeat these steps for each image file type: