Memory error with Powerpoint import

Hello everybody,

I'm working from home today, so unfortunately I do not have the screenshot of the error. But yesterday, I updated both my Microsoft Office 365 and Storyline 360 and am now unable to import Powerpoint files into Storyline. I get an error message from Storyline that points to troubleshooting tips, and in Powerpoint there is an error about a lack of memory. I tried most of the troubleshooting tips, and I can confirm that there is enough hard drive space on my computer; in terms of RAM, I am fairly confident that my machine has adequate memory.

Any tips I can try before resorting to Powerpoint or IT support?

Thanks!
David

2 Replies
Leslie McKerchie

Hello David and welcome to E-Learning Heroes :)

Thanks for contacting us and sharing the error that you are running into when importing PowerPoint. 

It sounds like you've already done a bit of troubleshooting, so I've opened a support case on your behalf for you to work directly with a support engineer.

You should be hearing from someone soon.