Memory Issue
Jul 11, 2014
Hi,
My storyline file is too large around (50 -60 slides in module ) with audios, videos, interactivities.
Whenever I work on this type of course, I use to get low memory issue and I always lost my unsaved changes.
Can you please suggest/guide me, How to tackle with this issue.
Thanks & Regards
Akash Jambhorkar
7 Replies
Hi Akash,
When working on Storyline files that may become larger, you'll want to ensure your saving as Storyline does not include an auto save or auto recovery feature. I'd also check that you're following along with the guidelines here to ensure you're working locally. Also, you'll want to ensure that you're adhering to the system requirements detailed here. I'd also recommend closing down any other programs that aren't essential while you're working in Storyline.
Thanks a ton for your reply . I have gone through your guidelines and would like to mention that I always save story file on local drive & publish output on local drive itself.
When I compared, I found my system configuration higher to the one suggested in your reply:-
Hardware - CPU:2.50GHz, Memory:4GB, Available disk space:100 GB, Display:1280x1024
Software - Windows 8(64 bit), .Net Runtime 4.5.1, Adobe flash player 10, Flash 14.0.0.125, Browser:IE 11.0.9, MS Office 2010
Besides all the checks I still experience issue while saving my storyline. I have to save it after every tiny piece of change I do, then also sometimes it doesn't work.
My file size is approximately 120MB.
Thanks,
Akash Jambhorkar
Hi Akash,
Thanks for sharing that information here. The file size doesn't sound particularly large - and I've heard of larger. I'm curious to know if you're running a lot other programs while working in Storyline? Are you able to take a look at how much memory Storyline is using while open and running from your Task manager?
It may also be worth conducting the repair of Storyline in the event that something is off with your installation and if you'd like to share the .story file with us we're also happy to take a look and see how it behaves on our end.
Hi Ashely
Thanks for your reply. I have gone through your guideline & would like to mention that while work on storyline file, I don't run any other program & also check Task manager.
This is snap for task manager.
Thanks
Akash Jambhorkar
Hi Akash looks like your system memory is shared with your video memory as that shows only 3.4gb available
Windows 8 will use 2gb of that in 64bit, which leaves you with only 1.4gb available. It would be interesting to see what processes are running in task manager
Hi,
I was having a lot of issues with this on my 4gb RAM machine. It crashed consistently but I had over 200 slides. I don't save anything on my local drive because of the backup situation here. I bet that would increase the speed quiet a bit.
I've doubled my RAM and increase the processor speed to 64 bit with a solid state hard drive and Windows 8. The program is still slow to load but haven't had any crashing yet.
It's a good idea to create chunks when possible. I will try adjusting the auto save.
Thanks.
Hi Akash,
I've had this same problem before. The size of the course isn't always a factor for me. Sometimes it is the complexity of the course. My 400Mb simple course will save just fine but my 100Mb course with 20-30 triggers and state changes on each page is the worst thing to try to save. Here are the things I do/try in odrder to find success while saving ~98% of the time:
Good luck! Hopefully this low memory problem will disappear in a future update.
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