5 Replies
Leslie McKerchie

Hello Ahesan!

As Phil mentioned, we typically see this behavior when you are viewing HTML5 in an unsupported browser.

HTML5:

Windows: Google Chrome (latest version)

Mac: Safari 7 and later, Google Chrome (latest version)

Mobile: Safari in Apple iOS 7 and later, Google Chrome (latest version) in Android OS 4.1 and later

You can read all of the details here.